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Guest Services Hotel Front Desk Hospitality & Tourism Front Desk/Receptionist

Bellman & Driver

Job in Dubai, Dubai, UAE/Dubai
Listing for: AccorHotels Middle East
Full Time position
Listed on 2025-12-12
Job specializations:
  • Hospitality / Hotel / Catering
    Guest Services, Hotel Front Desk, Hospitality & Tourism, Front Desk/Receptionist
Salary/Wage Range or Industry Benchmark: 60000 AED Yearly AED 60000.00 YEAR
Job Description & How to Apply Below
Position: Bellman Cum Driver

Company Description Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan
45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomea

Heartist®,becausehospitalityis, first and foremost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specific to thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart, Joinus andbecomea

Heartist®. We are Heartists®

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savour Life
- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.

Job Description

The Role
  • To take time and get to know the guests, and to be committed to service excellence.
  • To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction.
  • Work closely with Front Office, Housekeeping and Food and Beverage regarding guest needs and special requests
  • Take opportunities to delight the guests.
Key Deliverables and Responsibilities:
Planning & Organizing:
  • Awareness of local activities and recreation options
  • Be fully aware of the daily information and activities both in the hotel and locally.
  • Check Hotel status including occupancy, functions, groups, VIPs.
  • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
  • Is aware of the daily activities and has product knowledge of all the hotel facilities.
    • Operations:
  • Follow the grooming standards at all times
  • Attend training classes as per schedule
  • Show fullest cooperation and respect within the team and other departments
  • Perform as per OSM Standards and in line with the Company’s Values and Core Behaviours
  • Check equipment and report issues to IT or Engineering
  • Handle guest complaints and report to manager
  • Show fullest cooperation and respect within the team and other departments.
  • Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
  • Ensure that all luggage are covered with a baggage claim tag.
  • Parking of guests and visitors vehicles in the designated hotel parking area.
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Report any unusual occurrences or requests to the Concierge desk.
  • Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
  • Responsible for lobby paging services under the supervision of Concierge.
  • Practices suggestive selling and able to familiarize guests to hotel facilities.
  • Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis‑à‑vis scanty baggage procedure & release of guest bags on departure.
  • Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities…
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