Chief Concierge | Waldorf Astoria Palm Jumeirah

A Chief Concierge with Waldorf Astoria Hotels and Resorts supervises the Concierge Team, sets department goals, and ensures an exceptional guest and customer experience.

• Supervise and manage daily concierge operations.
• Set departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork.
• Ensure team members have current knowledge of hotel products, services, pricing, and policies, as well as a good knowledge of the local area.
• Coordinate with other departments (housekeeping, maintenance, front desk) to ensure seamless service delivery and guest satisfaction.
• Maximize sales revenues through upselling and marketing programs.
• Handle any issues or complaints that arise during a guest’s stay with professionalism and efficiency, finding satisfactory resolutions.
• Monitor guest satisfaction reports and implement actions to improve results.
• Maintain good communication and working relationships with all hotel areas.
• Project a professional manner with an emphasis on hospitality and guest service.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
• Continuously seek feedback from guests and monitor industry trends to identify areas for improvement in service delivery and guest satisfaction.
• Attend front‑of‑house/hotel meetings as required.

• Minimum 4–6 years of experience in a luxury or ultra‑luxury hotel environment, with proven exposure to concierge or front‑office operations.
• Previous leadership experience within a concierge or front‑of‑house team, with a strong ability to mentor, motivate, and develop team members.
• Extensive knowledge of the local destination, including cultural attractions, dining, entertainment, events, and bespoke experiences.
• Proven ability to deliver highly personalized, anticipatory service, exceeding the expectations of discerning luxury travelers and VIP guests.
• Strong understanding of luxury service standards, guest recognition practices, and complaint resolution at the highest level.
• Exceptional communication and interpersonal skills, with the confidence to engage professionally with high‑profile guests, partners, and internal stakeholders.
• Demonstrated ability to manage multiple priorities and remain calm, resourceful, and solution‑oriented in a fast‑paced, high‑pressure environment.
• High level of organizational skills and attention to detail, ensuring consistency, accuracy, and excellence in all guest interactions.
• Ability to build and maintain strong relationships with local vendors, partners, and service providers to enhance guest experiences.
• Proficiency in property management systems and front‑office technology, with a solid understanding of hotel policies and procedures.
• A genuine passion for hospitality, service excellence, and continuous improvement, with a strong commitment to upholding the brand’s luxury standards.
• Flexibility to work a variety of shifts, including weekends, holidays, mornings, afternoons, and evenings, as required by operational needs.

Hilton is a leading global hospitality company dedicated to providing exceptional guest experiences across its global brands. (This section is retained to preserve contextual information.)

Waldorf Astoria The Palm

Full‑time

Waldorf Astoria Hotels & Resorts

Guest Services, Operations, and Front Office

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other

Industries:
Hospitality