Front Desk Agent; Russian Speaker - FIVE Jumeirah Village

Front Desk Agent (Russian Speaker) - FIVE Jumeirah Village

Join the FIVE Tribe and bring your exceptional hospitality skills to one of the UAE’s most exciting luxury resorts.

A driven self‑starter with excellent communication, leadership and organisational skills. A creative and critical thinker who conceptualises and implements innovative solutions in a fast‑paced environment. You have a keen eye for detail and execute tasks proactively with precision. Your “can‑do” attitude, flair for ownership and outgoing nature enable you to connect seamlessly with guests and colleagues, ensuring a sensational experience across our award‑winning lifestyle destination.

• 1–2 years in a similar role delivering sensational guest experiences.
• Welcoming, enthusiastic energy that sets the tone for a sensational guest experience.
• Elevated conversationalist, engaging guests with lively discussions.
• Desire to improve customer satisfaction and commitment to industry‑leading standards.
• Fluency in English and/or Arabic and/or Russian with impeccable verbal and written communication skills.
• Computer literacy (Word, Excel, Outlook) and outstanding knowledge of Hotel PMS, specifically Opera.
• Proactive nature and meticulous eye for detail ensuring every aspect of operations is curated.
• Organisational and leadership skills, effectively inspiring the FIVE Tribe to new heights.
• Visionary thinking and ownership of all duties and tasks.
• Team‑oriented mindset fostering collaboration and cooperation.
• Flexibility to work a variety of shifts, including weekends and holidays.
• Hands‑on attitude driven by a “can‑do” spirit.

• Arrive promptly, adhere to FIVE’s grooming standards and maintain a polished,
  FIVE‑Styled appearance.
• Anticipate and cater to guests’ needs, delivering exquisite service that elevates satisfaction.
• Maintain expert knowledge of room types, facilities, dining venues, shop hours and events.
• Stay informed about FIVE’s leadership team and their roles.
• Ensure compliance with fire safety, bomb threat and health and safety regulations.
• Complete required training sessions to stay at the cutting edge of the profession.
• Maintain a clean and glamorous work area, filing paperwork immediately.
• Cultivate first‑in‑class understanding of Dubai’s national history, shopping areas and places of interest.
• Address guests by name whenever appropriate, creating a sensational experience.
• Uphold professional confidentiality and safeguard FIVE’s trade secrets.
• Log and resolve guest complaints promptly or escalate appropriately.
• Check guests in with precision, ensuring the luxury service that FIVE is renowned for.
• Copy and file guest passports accurately and comply with country and company procedures.
• Track occupancy, average room rate, month‑to‑date and budget performance.
• Maintain awareness of concierge desk, business centre, guest relations and loyalty club policies to offer award‑winning experiences.
• Communicate shift information via the front office logbook and maintain a positive vibe at FIVE.
• Engage in upselling, walk‑ins and additional services to increase revenue.
• Enforce credit policy, upholding the gold standard at FIVE.
• Update Opera promptly with any changes, demonstrating commitment to staying ahead.
• Coordinate with reservations to ensure reception remains updated on arrivals.
• Execute all tasks efficiently and thoroughly, meeting award‑winning expectations.
• Manage tasks assigned by supervisors, embodying the dedication of a true FIVE Tribe member.

FIVE Tribe members are cultured yet chic, confident yet self‑effacing, and work hard to play harder. As a member, you personify the unique “vibe at FIVE” and turn it into Insta‑perfect moments that keep guests returning for more.

FIVE leads sustainable luxury living, achieving 100% renewable electricity and LEED Platinum certification across its portfolio. Our commitment to sustainability without compromising luxury informs every aspect of operations, governance and community engagement.

FIVE represents over 70 nationalities and is committed to a diverse, inclusive workforce. We do not discriminate based on any protected characteristic. FIVE is ranked 10th among Large Organisations on the Great Workplaces UAE 2023 list.

FIVE Hotels and Resorts is disruptively different and daringly unique, offering lavish destinations such as FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Join the FIVE Tribe to experience next‑level hospitality and innovative luxury.

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