Guest Relations Agent

Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Agent to join our Front Office team. You will meet, greet, and escort all VIP guests, ensuring a smooth arrival and a fond farewell. The role reports to the Guest Relations Manager and is based within the Front Office Department.

As a Guest Relations Agent, you will be responsible for the following duties:

• Assist the Guest Relations Manager with VIP room inspections, guest greetings, amenity requests, and daily operations including communication forms and meetings.
• Monitor guest preferences, manage inventory and billing processes, and support the Front Office during peak periods.
• Ensure compliance with safety, hygiene, and industry regulations while maintaining quality assurance through inspections and audits.
• Establish personal connections with guests, track arrivals and departures, and proactively attend to individual guest needs throughout their stay.
• Foster teamwork, provide coaching, and collaborate with multiple departments to ensure smooth operations and high colleague satisfaction.
• Deliver exceptional guest service, handle complaints, perform check‑ins/outs, and create memorable “WOW” moments aligned with MOHG Legendary Quality Experiences (LQEs).

We expect from you:

• Senior school qualification with at least 2 years’ experience in a 5-star hotel environment, including 1 year in Front Office; pre‑opening and Middle East experience are advantages.
• Proficient in Microsoft Office, PSMS, and other Front Office systems.
• Communicates effectively in English; additional language skills in Arabic or others are preferred.
• Demonstrates strong problem‑solving abilities and the capacity to deliver high‑level customer service tailored to guest expectations.
• Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast‑paced setting.
• Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.

• Learning & Development – unique programmes to grow your career.
• MOstay – complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness – a variety of health benefits and wellness programmes.
• Colleague Comfort and Convenience – comfortable accommodation, duty transportation, and meals.
• Competitive Salary and Benefits – aligned with UAE industry standards.

• Entry level

• Full‑time

• Management and Manufacturing
• Industries:
  Hospitality