Reservations Agent

Job Title

Reservations Agent

Al Jaddaf Rotana Dubai, Dubai, United Arab Emirates

We are currently seeking passionate and dynamic guest‑focused revenue professionals who pride themselves on delivering extraordinary customer service and creative solutions to guests. As a Reservations Agent you are responsible for maintaining effective communication regarding all reservations to ensure smooth and efficient service delivery.

Key responsibilities include:

• Process and confirm guest room reservations made by clients via phone, letter or fax.
• Input all reservations into the computer and record all pertinent information, attend to inquiries, complaints and reservation requests.
• Remain up to date with all promotions and follow established procedures for room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain an established filing system for all correspondence and collate reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations and maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per Rotana standards, input faxed information and constantly check incoming e‑mails.
• Organize visa requests for hotel guests according to hotel policy and up‑sell whenever an opportunity is identified.

Education:

Diploma or degree in hospitality.

Experience:

Previous experience in hotel reservations.

Skills:

Computer literate, excellent communication skills in English; additional languages are an asset.

• Customer focused, proactive, courteous, dynamic, and approachable.
• Ability to work independently within a structured environment.
• Interpersonal skills: teamwork, taking responsibility, recognising differences, adaptability, customer focus.

Entry level

Full‑time

Other

Hospitality