Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status‑quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
The role of Waiter/Waitress involves promoting efficiency, confidence, courtesy and an extremely high standard of social skills, fostering good inter‑departmental relations, and representing the hotel with a pleasant manner and positive attitude. The position requires working closely with the Assistant Manager / Restaurant Manager and ensuring the guests are served with sincerity, warmth and enthusiasm.
Key Deliverables and Responsibilities- Planning & Organizing:
- Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
- Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
- Operations:
- Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up‑selling, etc.
- Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
- Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
- Handles the guest greeting upon arrival and their seating through the hostess.
- Ensures that under no circumstances the entrance is left unattended.
- Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well‑being.
- Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
- Reports cleanliness and maintenance issues to the immediate Supervisor.
- Handles guest complaints as per instructions or consults the immediate Supervisor.
- Does all mise‑en place work according to the whole day service requirements.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Attends all regular departmental briefings and contributes to an open communication within the assigned team.
- To treat guests and colleagues in a polite and courteous manner.
- To observe high standards of personal hygiene.
- To maintain clean and organized side stations at all times.
- To anticipate customers’ needs.
- To be flexible in assisting around different areas of the hotel.
- Familiar with the company’s internal policies and safety procedures
- Helps in other areas of the Hotel if the situation requires.
- To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
- Administration:
- Work hand…
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