Reservations Agent Conrad

Job Description - Reservations Agent for Conrad Dubai (HOT0C73O)

Conrad Dubai
Sheikh Zayed Road
PO Box 115143
Dubai 0

A Reservations Agent for Conrad Dubai will serve as the main contact for room reservations at the hotel and is responsible for offering an excellent service and influencing the Guest’s decision to stay at the property.

As a Reservations Agent for Conrad Dubai, you will serve as the first line of inquiry for room reservations within the hotel. You are responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, you will perform the following tasks to the highest standards:

• Answer incoming phone calls by following the hotel's telephone etiquette at all times.
• Convert inquiries into contracted business.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads, as appropriate.
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotels brand standards.

You should bring the following attitude, behaviours, skills, and values:

• Previous experience in a similar role.
• Excellent professional telephone manners and etiquette.
• Excellent communication skills (oral and written).
• Outstanding administration and organizational skills.
• Good computer proficiency.

It would be advantageous to demonstrate:

• OnQ experience.
• Tertiary qualifications, or other collegiate-level degree.
• Luxury hospitality experience in a similar role.

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Full‑time

Brand :
Conrad Hotels & Resorts

Potential Benefits :
Housing, Transport, Additional benefits as per company policy