Multi Property Senior Sales Manager-EBC

Overview

Start your journey with us at JW Marriott Marquis Hotel Dubai, a 5‑star landmark in the heart of Downtown Dubai known for its luxury service, award‑winning hospitality, and remarkable locations such as the Dubai Mall and Burj Khalifa.

• An amazing career opportunity to work worldwide within our extensive hotel portfolio.
• Learning opportunities with top regional professionals.
• Promotion opportunities as soon as they arise.
• A competitive salary with benefits including accommodation, meals on duty and transportation.
• World‑class training and leadership development.
• Recognition programs.
• Discounted accommodation in over 8,000 hotels worldwide.
• Discounted food & drink in all our restaurants and bars.
• Discounts for friends and family.
• Unlimited career opportunities (internationally and locally).
• Medical and life insurance.
• Full support to ensure you have all the tools for your day‑to‑day tasks.

• Proactively solicit and handle group/catering opportunities for all participating properties.
• Handle group/catering opportunities not managed by the Event Booking Center.
• Up‑sell each opportunity and assign it to the correct brand/property to maximize revenue.
• Achieve personal and team revenue goals.
• Ensure business turnovers are completed properly and on time, adhering to brand standards.
• Drive customer loyalty through service excellence at every customer interaction.
• Collaborate with off‑property sales channels to coordinate and complement efforts.
• Build and strengthen relationships with existing and new customers to enable future bookings.
• Develop community relationships to grow the customer base for group/catering sales.
• Manage relationships with key internal and external stakeholders.
• Provide accurate, complete turnover information to Event Management.
• Respond to incoming opportunities that fall outside Event Booking Center parameters.
• Use negotiation and creative selling skills to close business and negotiate contracts.
• Utilize sales resources and administrative/support staff efficiently.
• Execute and support the operational aspects of booked business (proposals, contracts, correspondence).
• Identify new group/catering business to meet revenue goals.
• Stay informed about market trends, competitors, economics, supply and demand to sell effectively.
• Close the best opportunities based on market conditions and property needs.
• Monitor same‑day selling to maximize room revenue and control occupancy.
• Understand the property’s primary target customer and serve them accordingly.
• Support the Service and Relationship Strategy to drive customer loyalty.
• Provide exemplary customer service to drive satisfaction and loyalty.
• Partner with Event Management/Operations to exceed customer expectations.
• Gather feedback from guests on product quality and service levels.
• Attend pre‑ and post‑convention meetings to understand group needs and collect feedback.

• High school diploma or GED with at least 2 years experience in sales and marketing, guest services, front desk, or a related professional area.
• 2‑year degree from an accredited university in Business Administration, Marketing, Hotel or Restaurant Management, or a related major; no prior work experience required.

Marriott International is an equal‑opportunity employer committed to a diverse workforce and inclusive culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. In joining Marriott Hotels, you join a portfolio of global brands and become part of an amazing team dedicated to “Wonderful Hospitality. Always.”