Housekeeping Attendant

Company Description

As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fully yourself, to discover other professions and to pursue career opportunities, in your hotel or other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them—and good for the world.

Job Description

• To take time and get to know the guests and to be committed to service excellence.
• To provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction.

• Plan cleaning schedule according to the Room Status Sheet allocation.
• Ensure Housekeeping trolley is stocked daily in a neat and organised manner.
• Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions.

• Have a thorough understanding and knowledge of Rooms related service and product.
• Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
• Monitor operating supplies and reduce spoilage, breakage and wastage.
• Keep all keys signed out in a secure manner and return them at the course of duty.
• Hand over to the Team Leader / Asst. Manager Housekeeping all Lost & Found items with full and detailed information.
• To have a complete understanding of the different cleaning products and their economical use.
• Have a complete understanding of Housekeeping cleaning tools such as vacuum cleaners and floor polishers and ensure they are used as directed, stored safely and any breakages reported to engineering promptly.
• Move and position cleaning trolley in the corridor as per resort standards, ensuring a safe and hazard free corridor.
• Ensure all rooms, and public areas (including offices) of the hotel are cleaned as per the hotel standard.
• Ensure safe lifting techniques are used at work.
• Report in‑room safe issues as per resort standards and policies.
• Have thorough knowledge of the layout of the guest rooms and corridors, and all HK storage spaces with what they hold.
• Attend daily briefings.
• Attend training as scheduled.
• Follow the grooming standards and maintain a friendly and cheerful disposition all the times.
• Handle guest complaints by listening and taking notes then report to Supervisors.
• Use the guest name all the time.
• Report any unusual occurrences or requests to a Supervisor.
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• Ensure an efficient handover at the end of every shift to ensure important information…