Front Office - Team Leader
About the job Front Office - Team Leader
About Our Client :
Our client is a world-renowned 5-star luxury hotel
, known for delivering impeccable service, refined elegance, and an exceptional guest experience. Located in the heart of Dubai.
With a reputation for excellence, this 5-star hotel sets the benchmark for hospitality in the region, consistently earning top reviews and awards for its commitment to luxury, professionalism, and service excellence.
About the Role:
The Front Office Team Leader is responsible for overseeing the day-to-day operations of the front office team to ensure excellent customer service and smooth administrative processes. This role involves supervising front desk staff, coordinating tasks, handling guest/client inquiries, and ensuring operational efficiency in accordance with company standards.
Responsibilities
:
- Supervise and support front office staff in delivering high-quality customer service.
- Manage daily front desk operations, including check-ins, check-outs, reservations, and phone handling (for hospitality or service industries).
- Train, mentor, and schedule team members to optimize coverage and performance.
- Monitor front office workflows and ensure adherence to company policies and procedures.
- Handle complex customer/guest issues and complaints promptly and professionally.
Skills
:
- Team Management and Project Management skills
- Sales skills
- Previous experience in a leadership role
- Strong organizational and time management skills
- Excellent interpersonal and problem-solving abilities
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