Assistant Outlet Manager - voco

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the most of. Finding the perfect mix of reliability and new experiences.

Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host
. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

The Assistant Outlet Manager - Food & Beverage supports the efficient operation of hotel F&B outlets by ensuring exceptional guest service, effective team management, and achievement of financial and operational targets in line with voco Hotel standards.

• Effectively manage the outlet to ensure smooth day-to-day operations in line with approved standards and procedures.
• Oversee the implementation and compliance of all departmental standards as outlined in the Standards & Procedures Manual.
• Ensure strict adherence to outlet opening and closing procedures.
• Ensure compliance with established billing, cash handling, and payment procedures.
• Conduct effective shift briefings to ensure team awareness of VIP guests, special occasions, daily promotions, and upselling priorities.
• Maintain a visible presence on the floor, personally welcoming and fare welling guests to enhance guest satisfaction.
• Motivate, engage, and lead team members to consistently deliver optimum service across all shifts.
• Take a hands‑on leadership approach in all operational aspects of the outlet.
• Ensure achievement of monthly budgeted and forecasted food and beverage revenues, costs, and expense targets.
• Strictly adhere to the approved operating budget and implement effective cost control measures.
• Participate in the preparation of the Annual Operating Budget, including projected revenues, expenses, operating equipment, and FF&E requirements, in alignment with the Annual Business Plan.
• Manage the outlet as a standalone profit center, assuming accountability for revenue generation and cost management
• Ensure the outlet is managed efficiently and consistently in accordance with the established concept and brand positioning.
• Ensure all Standard Operating Procedures (SOPs) and service standards are consistently implemented to achieve the service levels outlined in the Departmental Operations Manual.
• Ensure proper handling and management of table reservations to maximize seating efficiency and outlet turnover.
• Ensure guest history and preference data are accurately maintained and updated.
• Assign duties and responsibilities to team members and regularly monitor performance to ensure standards are met.
• Provide ongoing guidance, feedback, and coaching to support team development and service excellence.
• Establish, monitor, and strictly adhere to approved par stock levels for all operating equipment and supplies.
• Ensure the outlet is fully equipped at all times to support operational requirements.
• Conduct monthly inventory checks for all operating equipment and supplies.
• Control the requisitioning, storage, and appropriate usage of all operating equipment and supplies to minimize loss and damage.

• Understand and strictly adhere to the Rules & Regulations established in the Employees’ Code of Ethics and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
• Promote efficiency, confidence, courtesy, and an extremely high standard of social skills.
• Generally, promote and ensure good inter‑departmental relations.
• Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues.
• Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of…