Reservations Agent

About the Company

Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 26 countries with 91 venues, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels & Resorts, Azure Beach, Ammos, Dream, SUSHISAMBA, and more.
SUSHISAMBA is a vibrant fusion of Japanese, Brazilian, and Peruvian cultures — a culinary journey like no other.

We are currently looking for a Reservations Agent to join our team at SUSHISAMBA
. The Reservations Agent will effectively and efficiently manage guest inquiries and customer requests, while maximizing revenue opportunities through accurate and professional handling of reservations.

• Receive, record, and maintain dining reservations accurately in the system.
• Maintain thorough knowledge of the menu, events, and special offerings.
• Coordinate waiting lists and communicate updates to the Guest Relations Manager.
• Answer all calls promptly and professionally, ensuring a positive guest experience.
• Maintain a clean, organized, and professional reservation area.
• Adhere to grooming standards and personal hygiene at all times.
• Support Hosts and Hostesses as required during service.
• Coordinate event-related reservations in close collaboration with the Sales & Marketing Manager.
• Ensure all guests receive courteous, professional, and high-standard service that exceeds expectations.
• Handle guest concerns and complaints promptly and professionally.
• Attend departmental briefings and contribute to open and effective team communication.
• Perform other duties related to this role as assigned.

• Minimum of 2 years’ experience in a similar role within the hospitality industry, preferably in a fine dining concept.

• Good command of the English language, including grammar, spelling, and composition; proficiency in Arabic will be an added advantage.
• Strong communication and interpersonal skills.
• Basic computer skills: prior experience with restaurant systems is an advantage.
• Customer-oriented with a positive attitude and welcoming demeanor.
• Strong active listening skills, with the ability to understand guest needs and respond appropriately.
• Friendly, professional, and approachable personality.
• Cooperative and supportive team player.
• Ability and willingness to perform effectively under pressure.
• High energy level and positive mindset.
• Willingness to go the extra mile to meet and exceed guest expectations.
• Strong passion for customer service and hospitality.