Hotel Host - Reservations

Organization:
Hyatt Place Dubai / Al Rigga Summary

Hyatt Place Dubai Hotels is seeking a Reservations Host to deliver warm, efficient, and guest‑focused service that reflects the Hyatt brand promise and values. The role supports guests throughout their booking journey while ensuring accuracy, professionalism and a seamless experience.

• Handle guest reservations and inquiries with courtesy, efficiency and adherence to Hyatt standards.
• Provide accurate information on hotel services, room features and local attractions.
• Manage guest requests, special arrangements and complaint resolution with care and follow‑through.
• Maintain guest history records and ensure repeat guests are recognized and pre‑registered.
• Uphold financial and data‑handling policies, ensuring accurate reporting.
• Support operational standards, including telephone etiquette and brand compliance.
• Collaborate effectively with colleagues and contribute to a positive team environment.
• Participate in required training, follow hotel policies, and remain flexible to support business needs.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Reservations Agent in hotel operations.
• Excellent customer service & communications skills are a must.
• Arabic speaking will be an advantage.
• Able to execute daily operations of answering inbound customer service phone calls.
• Able to develop strong relationships with customers by building rapport, providing personable customer service and effectively assessing and addressing their needs.
• Good problem solving, administrative and interpersonal skills are a must.