Club Intercontinental Agent F&B - Club InterContinental - InterContinental Hotel Festival

Overview

Do you see yourself as a Club Intercontinental Agent F&B for Inter Continental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The Inter Continental Hotels Group® at Dubai Festival City consists of four hotels, including the Inter Continental, Inter Continental Residence Suites, Crowne Plaza, and Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster offers 16 restaurants and bars, a 3,800-square-metre Event Centre across two levels, a 5,000-square-metre Festival Arena, Spa Inter Continental, and a state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience enjoyable. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

• Serve all guests as per company standards.
• Acknowledge IHG Rewards Club members and returning guests.
• Demonstrate the highest standard of hospitality at all times.
• Communicate any difficulties with your supervisor.
• Establish and maintain effective working relationships.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe at all times. Follow safety procedures, report incidents, and wear any required protective gear.
• Takespride in appearance and acts as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when colleagues need help.

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Fluency in English; additional language skills are a plus.
• Literate and tech-savvy – good grasp of reading, writing, basic maths and computers, and experience in our reservations system, Opera.
• Flexibility – night, weekend and holiday shifts are part of the job.
• High school diploma or equivalent; a college or university degree is a bonus but not essential.
• Experience – ideally at least two years in a front desk or guest service position in a 5-star property.
• Ability to work independently and within a team environment.

We give our people everything they need to succeed, from a competitive salary to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

As the world’s first and most global luxury hotel brand, Inter Continental Hotels & Resorts has pioneered international travel since the 1940s. We are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the Inter Continental® brand. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don’t quite meet every single requirement, but still believe you'd be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.