F&B Server - In Room Dining - F&B Service - Crowne Plaza Hotel Festival

Do you see yourself as a F&B Server in our In Room Dining team here at Crowne Plaza® Hotel Dubai Festival City?
There’s nothing complicated about dealing with business people.
They’re just people. Doing business.
By day, international marketing superhero. By night: fluffy bath robe and a box set.
Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
The Inter Continental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand Inter Continental, the lavish long-stay Inter Continental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by Inter Continental, the luxurious Spa Inter Continental, and state-of-the-art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

• Have a complete knowledge of all food and beverage menu items available to Room Service and minibar.
• Maintain thorough knowledge of the hotel and room layouts.
• Assist with the preparation of an outlet for service including:
  • Maintain cleanliness, sorting, and preparing store equipment and materials; glassware, flatware, chinaware for service.
  • Check storage areas for proper supplies, organization, and cleanliness.
  • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
  • Ensure table preparation, knowledge on different tray and trolley set-ups, and being aware of all amenities for service to be delivered on time.
  • Trays and Carts are removed from the hotel hallways and elevator bays at all times.
• Always follow standard telephone etiquettewhile speaking to guest over phone.
• Greet guests appropriately at their room and provide serviceupon items ordered.
• Collect orders from the kitchen, ensure they have been prepared and presented correctly.
• Ensure prompt and efficient delivery of food and beverage to the guest's room.
• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
• Serve drinks efficiently in the proper glass with the proper garnish.
• Read and retain all pertinent information regarding daily promotions, food and beverage specials.
• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.
• Perform duties of the room service in the absence of supervisor.
• Must be able to anticipate guest or operational needs.
• Ensure room service equipment's are functioning properly; report any problems to therelevant teams.
• Maintain regular attendance in compliance with the Hotel Standards.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times.
• Perform any reasonable tasks as instructed by Manager.
• Report to superior any damaged / defective equipment.
• Work carefully to minimize breakage.

• Great communication skills.
• Ability to work in a team and in different functions.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you.
• Passion of food and curiosity .
• Basic organisation skills in restaurant operation.

We give our people everything they need to succeed, from a competitive salary that rewards all your…