Guest Service Executive
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-02-28
Listing for:
Decision Management Consultants LLC
Full Time
position Listed on 2026-02-28
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep, Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
Decision Management Consultants LLC | Full time
Guest Service ExecutiveDubai, United Arab Emirates | Posted on 02/23/2026
Decision Management Consultant is currently recruiting for one of its clients in the Hospitality Industry based in Dubai, UAE.
About Our ClientOur client is a well-established hospitality company based in Dubai, known for delivering exceptional guest experiences and high service standards. With a strong presence in the local market, the organization is committed to creating memorable stays through personalized service, operational excellence, and attention to detail. The company fosters a professional and guest-focused culture, offering a dynamic work environment and opportunities for growth within the hospitality industry.
Key Responsibilities- Manage and fulfill special guest requests, including room amenities, dining reservations, and transportation arrangements, ensuring a personalized and seamless service experience
- Handle and resolve complex guest issues and complaints, working towards satisfactory resolutions to restore and maintain guest satisfaction
- Actively collect and review guest feedback, utilizing insights to implement improvements and address recurring concerns
- Collaborate closely with other hotel departments to coordinate guest services and ensure all requests and requirements are met efficiently
- Provide guidance and support to Guest Service Executive 1 team members, assisting with training and professional development when required
- Identify opportunities for service enhancement and implement best practices to elevate the overall guest experience
- Promote hotel services, amenities, and packages to guests, leveraging opportunities to drive revenue through effective upselling
- Assist in coordinating guest events and special occasions, ensuring all arrangements align with guest expectations
- Manage emergency situations or service disruptions with professionalism, ensuring clear communication and minimizing guest impact
- Bachelor’s degree in hospitality management, Business Administration, or a related field
- 1–2 years of experience in customer service or front desk roles within the hospitality industry
- Experience handling complex guest interactions and delivering personalized service
- Employee Benefits as per the UAE Labor Law
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