Captain - Lobby Lounge

Position Summary

• Communicate service needs to chefs and stewards throughout functions.
• Calculate total charges for group functions and prepare and present checks to group contacts for payment.
• Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
• Ensure proper centerpieces are displayed on every table.
• Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
• Check in with guests to ensure satisfaction.
• Set tables according to type of event and service standards.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain cleanliness of work areas throughout the day.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisors.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  At least 2 years of related work experience.
• Supervisory
  
  Experience:
  
  At least 1 year of supervisory experience.
• License or Certification:
  None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.