Service Agent; Room Service

PRIMARY RESPONSIBILITIES:

• Answers the call and explains about menu items, making recommendations upon request. Provides the explanation or clarification of the items on the menus to promote the revenue of the outlet.
• Serves food and beverage to guests according to prescribed service standards and procedures with emphasis on speed and accuracy.
• Assists in setting up and taking down tables and chairs, ensures guest’s utmost convenience with food setting
• Checks with customers to ensure that they are enjoying their meals and takes action to correct any problems.
• Collects the food upon guests request or after a certain amount of time to ensure that food are not left outside the guest room and start giving bad odor or image.
• Cleans and maintains equipment, tools, fixtures, service area in station assigned.
• Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
• Familiarizes with all equipment in the outlet, the proper handling and usage.
• Works split shifts as assigned
• Responsible of mini bar replenishment and posting to POS.
• Provides assistance to co-employees within food & beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.
• Reports any unusual incident, guest complains, lost and found, breakage and losses to the Room Service Supervisor.
• Generates higher revenue through up-selling techniques and skill.
• Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.
• Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel