Service Agent; Room Service

Position: Service Agent (Room Service)
### Dusit Thani Dubai# Service Agent (Room Service)
February 27, 2026###

Job Description

PRIMARY RESPONSIBILITIES:

• Answers the call and explains about menu items, making recommendations upon request. Provides the explanation or clarification of the items on the menus to promote the revenue of the outlet.  
• Serves food and beverage to guests according to prescribed service standards and procedures with emphasis on speed and accuracy.  
• Assists in setting up and taking down tables and chairs, ensures guest’s utmost convenience with food setting  
• Checks with customers to ensure that they are enjoying their meals and takes action to correct any problems.  
• Collects the food upon guests request or after a certain amount of time to ensure that food are not left outside the guest room and start giving bad odor or image.  
• Cleans and maintains equipment, tools, fixtures, service area in station assigned.  
• Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.  
• Familiarizes with all equipment in the outlet, the proper handling and usage.  
• Works split shifts as assigned  
• Responsible of mini bar replenishment and posting to POS.  
• Provides assistance to co-employees within food & beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.  
• Reports any unusual incident, guest complains, lost and found, breakage and losses to the Room Service Supervisor.  
• Generates higher revenue through up-selling techniques and skill.  
• Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.  
• Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel

Location

Minimum Experience2 Year
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