Bell Attendant - Front Office - Inn & Suites Festival

Overview

Do you see yourself as a Bell Attendant - Front Office for Holiday Inn & Suites® Dubai Festival City?

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday I®️ we thrive on making our guests' stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty.

We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

The Inter Continental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand Inter Continental, the lavish long‑stay Inter Continental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. With over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800‑square‑metre Event Centre across two levels, the 5,000‑square‑metre Festival Arena by Inter Continental, the luxurious Spa Inter Continental, and state‑of‑the‑art gym and swimming pool facilities.

We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest’s experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

• Assist arriving and departing guests by opening and closing car and taxi doors.
• Welcome guests at the main entrance, offering the greeting appropriate to the time of day and taking particular note of repeat guests and Priority Club members.
• Guide the guest to the Front Desk and adhere to guest check‑in and check‑out procedures, prepare baggage handling and escort the guests accordingly.
• Provide guest services and guidance, information about the hotel facilities and services.
• Assist with heavy packages, coats, suitcases.
• Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning.
• Keep the baggage room clean and in order before going off duty on each shift.
• Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain.
• Maintain high standards of behaviour, appearance and attitude as expected in an IHG Brand.

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Fluency in the English language – extra language skills would be great, but not essential.
• Time‑management skills will be important to know how to prioritise tasks under pressure.
• Your outgoing personality is important in order to help our guests and create memorable moments.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• Experience – ideally, you’ll have spent at least one year in a similar position in a 5‑star property.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Ability to work independently and within a team environment.

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to…