Guest Service Executive
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-03-04
Listing for:
Decision Management Consultants
Full Time
position Listed on 2026-03-04
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep, Guest Services, Hospitality & Tourism
Job Description & How to Apply Below
Decision Management Consultant is currently recruiting for one of its clients in the Hospitality Industry based in Dubai, UAE.
About Our ClientOur client is a well‑established hospitality company based in Dubai, known for delivering exceptional guest experiences and high service standards. With a strong presence in the local market, the organization is committed to creating memorable stays through personalized service, operational excellence, and attention to detail. The company fosters a professional and guest‑focused culture, offering a dynamic work environment and opportunities for growth within the hospitality industry.
Key Responsibilities- Manage and fulfill special guest requests, including room amenities, dining reservations, and transportation arrangements, ensuring a personalized and seamless service experience.
- Handle and resolve complex guest issues and complaints, working towards satisfactory resolutions to restore and maintain guest satisfaction.
- Actively collect and review guest feedback, utilizing insights to implement improvements and address recurring concerns.
- Collaborate closely with other hotel departments to coordinate guest services and ensure all requests and requirements are met efficiently.
- Provide guidance and support to Guest Service Executive 1 team members, assisting with training and professional development when required.
- Identify opportunities for service enhancement and implement best practices to elevate the overall guest experience.
- Promote hotel services, amenities, and packages to guests, leveraging opportunities to drive revenue through effective upselling.
- Assist in coordinating guest events and special occasions, ensuring all arrangements align with guest expectations.
- Manage emergency situations or service disruptions with professionalism, ensuring clear communication and minimizing guest impact.
- Bachelor’s degree in hospitality management, Business Administration, or a related field.
- 1–2 years of experience in customer service or front‑desk roles within the hospitality industry.
- Experience handling complex guest interactions and delivering personalized service.
- Employee benefits as per the UAE Labor Law.
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