Waiter​/Waitress

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle destinations in 110 countries. While each brand has its own personality, we all share a common ambition: to keep innovating and challenging the status‑quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

• Promote efficiency, confidence, courtesy and an extremely high standard of social skills
• Promote and ensure good inter‑departmental relations
• Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues
• Demonstrate pride in the workplace and personal appearance at all times when representing the hotel, identifying a high level of commitment
• Assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her
• Take time to get to know guests, and be committed to service excellence
• Provide service that is sincere, warm and enthusiastic, ensuring guest satisfaction

• Work hands‑on towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with opening hours
• Contribute to meet / maximize the monthly revenue budget for the outlet and understand how to control operational expenses

• Attend regular training sessions in line with departmental P&P (guest care, product knowledge, grooming standards, up‑selling, etc.)
• Work as per instructions from the immediate supervisor and duty shifts (basic cleaning, polishing equipment, table setting, collecting materials / goods from other departments, etc.)
• Communicate directly with guests (present menus, recommend, receive orders, place orders and handle payments)
• Ensure proper appearance (uniform condition) and grooming while on duty
• Handle the guest greeting upon arrival and seating through the hostess
• Ensure the entrance is never left unattended
• Maintain a professional / friendly, yet discreet relationship with outlet patrons to ensure their well‑being
• Become familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge)
• Report cleanliness and maintenance issues to the immediate supervisor
• Handle guest complaints as per instructions or after consulting the supervisor
• Do all mise‑en‑place work according to the whole‑day service requirements
• Report equipment failures/problems to the Maintenance Department
• Pass any maintenance requests to the Maintenance Department
• Participate in any training / development schemes as recommended by senior management
• Attend all regular departmental briefings and contribute to an open communication within the assigned team
• Treat guests and colleagues with politeness and courtesy
• Observe high standards of personal hygiene
• Maintain clean and organized side stations at all times
• Anticipate customers’ needs
• Be flexible in assisting around different areas of the hotel
• Familiar with the company’s internal policies and safety procedures
• Help in other areas of the hotel if the situation requires
• Have a complete understanding of and adhere to Accor policy relating to Fire, Hygiene, Health and Safety
• Be familiar with all related company documentation and especially the relevant Operational Standards Manual for the department
• Carry out any other reasonable duties and responsibilities as assigned

• Work hand‑to‑hand with the hostess to ensure the name tag is complete and in proper position
• Ensure business card and database are handed over to the hostess for the record
• Make sure all bills are handed over to the cashier
• Ensure all items are charged accordingly in the micros system as per guest consumption

• Ensure proper care of all equipment and furniture entrusted…