Front Office Intern

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella. Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region. A wondrous and striking landmark in Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

• Provide exceptional service to guests, handle inquiries, requests, and complaints, and perform guest “touchpoints” to ensure satisfaction
• Assist with check-in and check-out procedures, ensuring accuracy and efficiency
• Monitor and coordinate guest requests, reservations, and room assignments
• Train in all positions of the Front Office to gain a full understanding of operations, including reception, concierge, and guest services
• Lead opening and closing procedures of the Front Office desk
• Participate in cross-training duties across other hotel departments (as needed) to gain holistic hotel experience
• Maintain and update guest information and records accurately in the PMS system
• Assist department managers with special assignments or projects and administration related to the Rooms Division
• Participate in pre-shift briefings and daily team meetings
• Attend weekly Front Office or hotel staff meetings as required
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

SLS Dubai Hotel & Residences