Technical Service Manager

Job Summary

The Technical Service Manager will oversee technology and maintenance at the park. They will be a self-starter with experience in electro-mechanical, equipment maintenance, and troubleshooting. Successful candidates will be lifelong learners, excellent problem solvers, and possess exemplary customer service skills to ensure every guest leaves happy.

• Supervise Maintenance Techs to ensure assigned tasks are effectively addressed
• Meet regularly with staff to provide supervision and ensure open communication
• Ensure compliance with state, federal, and other regulatory agencies
• Provide continuous training and development of the tech and maintenance team
• Determine schedules for maintenance staff to ensure appropriate coverage and expedite work
• Oversee, clean, and be responsible for multiple attractions including coasters, virtual reality systems, laser tag, simulators, and more
• Order all parts following budgets
• Assist techs on major escalated issues
• Work with senior leaders to develop training programs
• Assist with POS systems, projectors, and other building equipment
• Ensure daily preventative maintenance and repairs are completed
• Maintain PM logs for all attractions and keep them up to date
• Responsible for all building maintenance and contractors needed to repair
• Maintain a safety-focused attitude at all times
• Assist with documenting fire and disaster drills in accordance with regulatory requirements
• Ensure implementation of corrective action needed as a result of internal or external safety inspections
• Inspect storage rooms, work rooms, utility/janitorial closets for upkeep and supply control
• Follow all processes involving maintenance including safety and OSHA, maintenance procedures, logging, and reporting
• Assist with parts/tools inventory and purchasing for stores
• Maintain payout structure at all locations (25%) and assist troubleshooting with Embed and Center Edge POS system
• Ensure that maintenance personnel always follow established safety regulations in the use of equipment and supplies
• Ensure that all personnel wear and/or use safety equipment and supplies when lifting or moving heavy objects
• Ensure that supplies and equipment are maintained to provide a safe and comfortable environment
• Assist with obtaining/maintaining material safety data sheets (SDS) for hazardous chemicals in the maintenance department
• Ensure that containers of hazardous chemicals are properly labeled and stored
• Perform other duties as assigned
• Familiarity with Embed system and Center Edge POS software is a plus

• High school or equivalent education required

• Must be 21 years or older
• Must have, as minimum, one (1) year experience in a supervisory capacity, in a maintenance related position

• Maintain a neat, clean, and well-groomed appearance
• Highly organized and strong work ethic
• Must be able and willing to stand or walk for up to 10‑hour shifts

Five Star Parks & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.