Lead In-House Specialist

Overview

Konica Minolta currently has an exciting opportunity for a Lead In-House Specialist!

• Provides day-to-day direction and manages work flow of team within set-up center to ensure deadlines are met, provides feedback to management with regard to employment and performance of In-House tech staff.
• Ensures team has the necessary parts inventory and tools to efficiently complete work.
• Assists in the set-up, service and refurbishing of all models when necessary and inspects unitsupon completion to ensure quality standards are met.
• Required to operate a motor vehicle and have a valid drivers license.
• Establishes an up-to-date file of service manuals, part books and other service literature usingthe issued laptop and develops familiarity with contents.
• Must maintain proper territory management
• Maintains tool kit, supplies, and accurate inventory for assigned territory.
• Must maintain the minimum call per day average.
• Maintains effective relationships with customer and fellow employees.
• Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
• Accurately and timely completion of invoices and expense reports.
• Must follow the policies and procedures set forth by Konica Minolta Business Solutions U.S.A., Inc.

cope of Model Knowledge:

• Comprehensive knowledge on the full product line.
• Excellent troubleshooting skills.
• Depth and breadth of knowledge allows this position to provide assistance on complex or unusual problems to in-house and field technicians

• Typical Number of Models Serviced:
  Current product line and legacy products.
• Responsibility:
  Leads the workflow for three (3) to five (5) employees in the BSC.
• Level: This position would typically exist only in larger set-up facilities.
• Excellent communication
• Team-building
• Leadership skills
• Presentation skills
• Ability to provide direction and coaching in group and one-on-one situations.

Responsibilities include assigning tasks and assessing skills of those in set-up center. Provides feedback to management with regard to hiring, terminating, and performance management when a Supervisor does not exist.

• High School and Technical School graduate or equivalent experience.
• 5+ years experience related to technical/repair of business equipment.
• Experience, Educational Requirements and Certifications
  - High School and Technical School graduateor equivalent experience.
• 5+ years experience related to technical/repair of business equipment.

See Training Curriculum

The physical demands described here are representative of those thatmust be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to use hands tofinger, handle, or feel. Specific vision abilities required by this job include close vision.

Physical Requirements /Physical Demands
- Sitting, Standing, Walking, Talking, Hearing, Use Hands to Handle and Feel. Bending over, crawling, kneeling, pushing or pulling, lifting or carrying less than 10 lbs to more than 75 lbs, driving a car, driving/operating trucks, forklifts, or other equipment, being around equipment/machinery, exposed to dust, gas, or fumes, exposed to changes in temperature or humidity.

Specific Vision Abilities
-Close Vision, Far Vision

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competitive salary

• Outstanding benefits package (including medical, dental, life insurance)
• 401(k) plan with matching company contribution
• Excellent holiday/vacation plans
• Tuition Reimbursement Program
• Employee Referral Bonus Program
• Ongoing professional development training
• Visible, exciting work supporting the sales of cutting edge technology and workflow solutions

Konica Minolta is Proud to be an Equal Opportunity Employer M/F/V/D Committed to Affirmative Action.

Additions such as Vehicle/Phone Laptop -

Other - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER REQUIREMENTS - For Example; requires valid drivers license

The noise level in the work environment is usually moderate.

This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

This posting reflects an existing vacancy that we are actively recruiting for.

Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio.…