Field Service Representative II; MN, Little Falls

About the Organization

RENKA America is a leading supplier in the defense, marine and industry sector with superior mobility, propulsion and drive train solutions. Our tradition is centered on precision‑engineered systems for maximum impact, efficiency and endurance. RENK's ambition is to support each and every one of its customers to exceed standards in harsh conditions and combat situations. RENK America employs over 500 employees at our US locations in Muskegon, Michigan, Cincinnati, Ohio, Camby, Indiana and Roseville, Michigan.

RENK America is driven by this sense of pride and purpose in our country and our community.

The Field Service Representative (FSR) provides technical service and customer solutions for the HMPT Transmission. This is a full‑time position to provide field service to customer sites primarily based at Camp Ripley, MN with occasional travel to other CONUS sites.

• Hands‑on troubleshooting and repair in adverse environments.
• Work closely with US Government, Vehicle OEM, and US Army personnel on site.
• Communicate regularly with management and engineering/logistics team in Muskegon and draw upon the knowledge and resources at RENK America.
• Prepare and submit individual product incident and retrofit reports and weekly reports in the established format and timely manner.
• Cultivate and maintain inter‑organizational relationships and outside customer contacts.
• Present and communicate with customer personnel at all rank and technical levels.
• Assist in troubleshooting hardware deficiencies found during product testing and support field testing as required.
• Provide input to Technical Publications (Repair and Parts manuals) and failure analysis reports.
• Provide theoretical and hands‑on maintenance training to up to 12 customer personnel at a time following established training outlines.

• Associate’s Degree and minimum 4 years of prior relevant experience, OR High School Diploma and minimum 6 years of prior related experience.
• 4–6 years minimum hands‑on assembly / troubleshooting / mechanical / repair / testing experience in technical support of power‑train components.
• Pass a security background check and obtain a Controlled Access Card (CAC).
• Travel required (domestic and foreign); willing to travel by air.
• Working knowledge with Microsoft Word, Excel and Outlook.
• Vehicle access capability required. Must meet anthropometric requirements for combat vehicle ingress and egress.
• Excellent written and verbal English communication skills.
• Effectively present technical training material and provide hands‑on training to an audience of up to 12 people.
• Diplomatically communicate with customer and RENK America personnel and maintain composure, especially in stressful situations.
• Maintain a professional appearance at all times, including personal, workspace, and company‑provided equipment.
• Support and comply with all customer and RENK America ethics standards at all times.

• Hands‑on experience with HMPT Transmission assembly/test/maintenance/repair.
• Hands‑on experience with 1790 Engine assembly/test/maintenance/repair.
• Tracked vehicle knowledge and maintenance experience.

RENK America is an Equal Opportunity Employer including Veterans/Disability.

Job Type: Full‑Time (Exempt).

This position is currently accepting applications.