Field Engineer; Duluth

For overs 60 years, NXC Imaging has been committed to its mission of saving and improving lives by providing exceptional technology solutions and best-in-class support to healthcare providers. By adopting and practicing our core values, our ultimate achievement is earning the trust of our clients, vendors, and employees, making every experience  Never Ordinary . We are committed to supporting our clients with the highest level of service and expertise, and our employees by maintaining a people-first culture.

We are committed to creating a workplace where employees feel valued, supported, and empowered to grow.

NXC Imaging is a service provider of capital diagnostic imaging equipment. We currently have an open position for a mid-level Field Service Engineer (FE) in the Duluth area of Minnesota. The FE will install, troubleshoot, calibrate, and complete preventative maintenance of the equipment at NXC customer sites.
This is a field-based position. We are looking for a candidate in the Duluth, MN area.

• Install diagnostic imaging equipment effectively and efficiently.
• Assist/perform preventive maintenance and calibrations per equipment specifications and standards.
• Interact with customers to identify customer issues/needs, maintaining excellent customer relations.
• Properly troubleshoot, diagnose and service multiple products in one or more modalities.
• Answer technical and applications questions for internal and external customers and escape to appropriate person if necessary.
• Improve personal productivity by enhancing product knowledge and skill set through formal and on the job training.
• Provide accurate and timely service reports, part orders, part returns, timecards, and expense reports and all other required reports.
• Respond to colleagues in a timely manner with ordinary courtesy (Service Support, Finance, Sales, etc.); maintain frequent contact with manager to present information or recommendations.

• Two-year post-secondary degree or certificate in electronic technology or equivalent training.

• Minimum of three years work experience, preferably in digital imaging field or experience in a specific modality.
• Experience servicing diagnostic imaging equipment is preferred, experience with CT a plus.

• Computer proficiency with Microsoft Office products.
• Demonstrated ability in the use of hand and power tools.
• Excellent interpersonal, organizational, and communication skills.
• Must be a self-starter who is able to work both independently and in a team environment, willing to travel overnights as needed, and be available for calls during off-hours.

• Perform specialized or technical work with unclear guidelines. Work is often analytical and involved, requiring judgment where polices and methods are not well-established.
• Ability to independently lift and carry up to 50 pounds.
• Must have a valid driver's license and clean driving record.
• Excellent and very affordable medical insurance benefits with employer-paid Health Reimbursement Account (HRA)
• Company-paid insurances:
  Life & Accidental Death & Dismemberment, Short & Long-Term Disability, Dental
• Voluntary insurance benefits:
  Flexible Spending Account (FSA), Vision, Long-Term Disability buy-up, Legal insurance, Identity Theft Protection, Accident, Critical Illness
• 401(k) Savings Plan with up to 4% Company match
• PTO, as well as 16 hours of paid-volunteer time annually