Maintenance Supervisor

About this position

Description:

SUMMARY

We are seeking a dedicated Maintenance Supervisor to join our team and oversee the upkeep of our multifamily apartment property in East Cleveland, OH. This is a hands-on leadership role where you will play a key part in ensuring the property remains in top condition, maximizing efficiency, and minimizing costs. As the Maintenance Supervisor, you will be responsible for a wide range of tasks, including:

• Property Maintenance: Ensure the highest standards of upkeep across all residential units and common areas
• Cost Management
  :
  Minimize operational expenses through proactive maintenance and efficient resource use
• Skilled Repairs: Apply expertise in plumbing, electrical systems, HVAC, appliance repair, and painting to address issues promptly and professionally
• Resident Relations: Foster a professional, courteous, and helpful atmosphere, ensuring residents' needs are addressed with care and knowledge

RESPONSIBILITIES

• Maintaining a professional, courteous, knowledgeable, and helpful attitude with residents and fellow employees. Promoting this attitude with all personnel.
• Assisting residents with problems and requests to the best of their ability and within the limits of their authority.
• Ensuring curb appeal of the building’s exterior and common areas.
• Continuously supervising maintenance and personnel, taking action to improve the property’s appearance and addressing deferred maintenance promptly. Establishing daily employee goals and providing clear instructions.
• Ensuring full-time employees adhere to scheduled work hours and monitoring compliance with company policies.
• Discussing employee performances with the property manager, and initiating possible written reprimands or dismissal if necessary.
• Presenting improvement project ideas and labor needs to the Regional Manager and Facilities Manager as appropriate.
• Completing all maintenance requests, tracking progress, and ensuring proper completion and paperwork submission.
• Scheduling contractors, overseeing completed work, and managing building emergency on-call duties.
• Cover building emergency on-call as scheduled.
• Assisting in apartment inspections with the property manager and periodically reviewing maintenance work quality.
• Collaborating with contractors while prioritizing resident safety and ensuring work is done according to relevant policies.
• Completing associated work as needed, such as cleaning, painting, and repairing vacant apartments.
• Check and repair fixtures to ensure proper functionality.
• Ensuring units are made ready within 3-5 days of move-out.
• Other duties as assigned.

REQUIREMENTS

• High school diploma or equivalent; additional vocational or technical training preferred.
• Minimum of 2 years’ experience in multifamily property maintenance or related field.
• Proven experience in various aspects of building maintenance including plumbing, electrical, painting, HVAC, and appliance repair.
• Strong leadership and supervisory skills to manage a maintenance team effectively.
• Excellent communication skills for interaction with residents, employees, property managers, and contractors.
• Ability to prioritize and manage multiple tasks efficiently.
• Hands-on expertise in general maintenance tasks and equipment.
• Knowledge of safety regulations and guidelines pertaining to property maintenance.
• Familiarity with accounting software preferred (Yardi & Nexus strongly preferred)
• Organizational and time-management skills
• Must embody RHM’s core values:
  Teamwork, Will to Win, Loyal and Be a Good Person.

PHYSICAL REQUIREMENTS

• Working off ladders up to 20 ft off the ground. Working off stepladders up to 10 feet inside apartments.
• Work under sinks and around appliances by bending own or lying on your back.
• Moving appliances including refrigerators, washers, dryers and ranges.
• Lifting and carrying up to 80 pounds.
• Bending over appliances or mechanical equipment for repairs or cleaning.
• Walking and or standing for an entire workday.
• Climbing flights of stairs to access work on higher floors.
• Assembling small parts in appliances, mechanical equipment, plumbing, and electrical fixtures, etc.
• Logging or describing in writing work hours, repairs made and or materials…