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Counter Sales Tech Lead
Job in
East Orange, Essex County, New Jersey, 07017, USA
Listed on 2026-09-18
Listing for:
Crosstown Plumbing
Full Time
position Listed on 2026-09-18
Job specializations:
-
Maintenance/Cleaning
HVAC Tech / Heating Engineer
Job Description & How to Apply Below
- Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systems
- Assist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications
- Take orders over the counter, answer product questions, and manage customer payments
- Provide prompt, helpful, and professional service to every customer
- Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeowners
- Interpret fault codes, error messages, and system symptoms across a variety of manufacturers
- Guide customers clearly and patiently through troubleshooting steps, including non-professionals
- Apply safety knowledge and know when to refer work to a licensed professional
- Mentor and support junior counter sales associates in developing product knowledge and customer service skills
- Stay current on new products, manufacturer updates, and industry codes; share knowledge with the team
- Collaborate with the General Manager on inventory needs and customer product feedback
- Assist with receiving and organizing inventory as needed
- 5+ years of experience in plumbing, heating, HVAC, or a related trade (field or counter experience accepted)
- Demonstrated knowledge of plumbing systems, fittings, fixtures, valves, and pipe materials (copper, PVC, PEX, CPVC, cast iron)
- Comprehensive knowledge of hot water and steam boiler systems, components, and controls
- Working knowledge of HVAC systems including forced air furnaces, central A/C, heat pumps, and mini-split systems
- Proven troubleshooting skills across plumbing, heating, HVAC, and boiler systems
- Strong communication skills; ability to explain technical concepts clearly to any audience
- Reliable, dependable, and team-oriented with a strong work ethic
- Comfortable using point-of-sale and inventory management software
- Must be able to keep up with a fast-paced workload
- Prior counter sales or wholesale distribution experience
- Leadership or mentoring experience
- Trade license or certification (plumbing, HVAC, or related)
- Familiarity with hydronic heating systems including radiant floor and baseboard applications
Physical Requirements
- On-site position at our East Orange, NJ store location
- Fast-paced retail and wholesale environment with a community feel
- Frequent standing, walking, and customer interaction throughout the shift
- Ability to lift and carry up to 50 pounds occasionally
- Overtime required; schedule may vary based on business needs
- Competitive salary of $28–$38/hour based on experience
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