Maintenance Technician; 2nd Shift

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400+ strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RI.

We’re making new and exciting things – and we could really do with your help.

As a Manufacturing Technician at MOO, you’ll be part of the East Providence maintenance team, responsible for preparing, configuring, and supporting a wide range of manufacturing equipment. In this role, you will work as a team member of the Maintenance team, diagnosing and resolving equipment issues that impact production performance and uptime.

• Maintain configuration accuracy and operational integrity across all presses and finishing equipment
• Support press operators through coaching, troubleshooting, and reinforcing proper workflows
• Perform preventive and reactive maintenance tasks, assist with validation testing
• Identify and reduce downtime caused by recurring or unreported operator issues by escalating and documenting findings
• Capable of working autonomously on equipment while maintaining responsibility for routine reliability activities
  As part of the maintenance team, constantly demonstrate the ability to stay focused on equipment condition, uptime, and corrective repair activities
• Coach operators on proper machine use and maintenance basics, while documenting progress as required for accountability

• Service Call
  • Open service calls promptly when equipment issues exceed in‑house repair capability or require vendor support
  • Document all relevant details at the time of the call, including symptoms, error codes, operator reports, and any troubleshooting already performed
  • Track service call status from initiation through completion, ensuring timely follow up with vendors and internal stakeholders
  • Communicate updates to affected departments, including expected response times, repair timelines, and any operational impacts
  • Verify completion and resolution by confirming the equipment is fully operational, testing as needed, and closing the call with accurate final documentation
  • Maintain service history records to support trend analysis and preventive maintenance planning
• Digital Presses
  • Conduct high‑level PMs and record findings, be able to validate color management profiles to prevent drift and ensure consistent output
  • Verify job orientations, exit configurations, and device‑specific settings are correct
  • Provide technical support to operators by identifying and correcting issues that could impact production quality or uptime
• Laminators
  • Perform service, preventive maintenance, and mechanical adjustments to ensure laminators operate within required specifications
  • Set, verify, and enforce correct heat, tension, and speed parameters to maintain consistent lamination quality and prevent production defects
  • Identify, diagnose, and repair equipment issues that may be hidden by operator workarounds, ensuring long‑term reliability rather than temporary fixes
  • Provide operator coaching as needed, reinforcing proper machine setup and safe operation
  • Verify inventory levels for critical parts, identify upcoming needs, and supply accurate part numbers for replacements to support timely procurement
• Guillotines / Rotary Die Cutters / Slitters
  • Be able to verify and update cutting programs as needed across all units to ensure accuracy and consistency
  • Service, PM, utilize service manuals and troubleshoot machines independently or in a team setting
• Folders
  • Service, PM, be able to verify standard fold settings and verify proper configuration for each job type.
  • Calibrate and be able to correct presets, guides.
• Wide Format Presses
  • Troubleshoot, service and perform corrective maintenance and configuration checks
  • As needed support operator training on color workflows, machine operation, and issue identification
  • Adjust, verify and bring equipment into OEM tolerances
• Wide…