Maintenance Manager

Role Overview

BNE Real Estate Group is seeking an experienced Maintenance Manager (onsite/live-on position) to act as the operational leader for the community's daily maintenance function, ensuring the asset consistently meets ownership and management objectives. In this role, you will:

• Direct and perform day-to-day maintenance operations and allocate workload across the team
• Prioritize, track, and close work orders; support unit turns, emergency response, and preventative maintenance
• Coordinate materials, tools, and inventory flow; oversee vendors, bids, and quality standards
• Protect resident relations through timely communication and resolution, including appliance repair as needed
• Drive performance management of staff through scheduling, coaching, documentation, and accountability

• High school diploma or equivalent
• 3+ years' experience in property management
• Strong interpersonal skills; strong verbal skills; strong customer service orientation
• Proficient in computer programs, including Microsoft Office and Yardi
• Ability to work with minimal supervision; well organized with excellent time management skills
• An in-depth knowledge of all rules, regulations and laws regarding property management
• Maintain regular and punctual attendance
• Work overtime hours as required to complete assignments/projects; travel overnight as required
• Work in cold/hot/dusty/loud environment
• Comply with all company policies and procedures; professional image

• Direct the maintenance work of all maintenance employees
• Allocate and perform the necessary workload amongst all maintenance employees
• Determine the type of materials, supplies, machinery, equipment and tools to be used, bought, and stocked
• Manage the flow and distribution of all materials and supplies
• Supervise and perform when necessary, the completion of assigned maintenance service requests in a timely manner
• Complete a daily inspection of the property
• Perform maintenance work/tasks that can affect business operations including emergency repairs and turnovers
• Perform maintenance work/tasks that can have a significant financial impact including emergency repairs, turnovers, and capital expenditure projects
• Provide expert advice on the annual budget and capital expenditure projects to management
• Document any leaks, damage, debris and security issues
• Document any maintenance concerns on available apartments, models, amenity spaces, and/or common areas
• Plan and coordinate the preventative maintenance program
• Plan and coordinate annual property inspections
• Inspect the quality of market ready apartments
• Obtain and negotiate maintenance bids on behalf of management
• Coordinate the move-in and move-outs of all residents including scheduling and performing apartment inspections and resident orientations
• Supervise the work of 3rd party vendors and contractors
• Maintain excellent customer service with the residents and building staff
• Participate in the emergency on-call program

• Prepare and implement procedures and systems to ensure orderly, efficient workflow.
• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis

• Respond and resolve resident concerns, complaints and requests in a timely manner to ensure resident satisfaction
• Ensure the distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

• Handle employee complaints and grievances
• Consistently use successful techniques to screen, hire,…