Maintenance Coordinator – Residential Portfolio

Maintenance Operations Coordinator

Are you a maintenance professional ready to move from the field into a more strategic, office-based role? Do you enjoy organizing schedules, solving problems, and keeping operations running smoothly?

Smartland, a fast-growing private equity real estate company managing 1,400+ units across Northeast Ohio, is hiring a Maintenance Operations Coordinator to serve as the communication hub between residents, technicians, vendors, and property management.

This is the perfect opportunity for someone with hands-on maintenance knowledge who wants to focus on coordination, scheduling, and operational efficiency.

Schedule:

• Monday–Friday, standard business hours
• In-office role (Eastlake, Ohio headquarters)

What You'll Do:

• Receive and triage maintenance requests
• Schedule and dispatch technicians and vendors
• Communicate timely updates to residents
• Maintain accurate work order documentation (notes, photos, timelines)
• Monitor technician workloads and unit turn deadlines
• Partner with Property Managers to improve service efficiency
• Verify vendor performance and support invoice documentation
• Identify recurring issues and recommend process improvements
• Utilize property management systems (App Folio preferred)

What You Bring:

• Experience in maintenance coordination, property management, or hands-on residential maintenance
• Working knowledge of plumbing, electrical, HVAC, and appliances
• Strong organization and multitasking skills
• Clear, professional communication skills
• Comfort handling calls, emails, portals, and scheduling systems
• Detail-oriented with strong follow-through

Preferred (Not Required):

• Property management or dispatch experience
• App Folio, Yardi, or similar PM software
• Experience coordinating technicians or vendors

Compensation & Growth:

• $25–$30/hour (based on experience)
• Medical, dental, vision
• PTO + paid holidays
• Career paths:
  Maintenance Manager, Operations Manager, Assistant PM
• Professional, accountable, growth-focused culture

At Smartland, we build communities and invest in people. If you're ready to make a real operational impact, apply today.