Maintenance Coordinator – Residential Portfolio

Are you a maintenance professional ready to move from the field into a more strategic, office-based role? Do you enjoy organizing schedules, solving problems, and keeping operations running smoothly? Smartland, a fast-growing private equity real estate company managing 1,400+ units across Northeast Ohio, is hiring a Maintenance Operations Coordinator to serve as the communication hub between residents, technicians, vendors, and property management.

This is the perfect opportunity for someone with hands‑on maintenance knowledge who wants to focus on coordination, scheduling, and operational efficiency.

• Monday–Friday, standard business hours
• In‑office role (Eastlake, Ohio headquarters)

• Receive and triage maintenance requests
• Schedule and dispatch technicians and vendors
• Communicate timely updates to residents
• Maintain accurate work order documentation (notes, photos, timelines)
• Monitor technician workloads and unit turn deadlines
• Partner with Property Managers to improve service efficiency
• Verify vendor performance and support invoice documentation
• Identify recurring issues and recommend process improvements
• Utilize property management systems (App Folio preferred)

• Experience in maintenance coordination, property management, or hands‑on residential maintenance
• Working knowledge of plumbing, electrical, HVAC, and appliances
• Strong organization and multitasking skills
• Clear, professional communication skills
• Comfort handling calls, emails, portals, and scheduling systems
• Detail‑oriented with strong follow‑through

• Property management or dispatch experience
• App Folio, Yardi, or similar PM software
• Experience coordinating technicians or vendors

• $25–$30/hour (based on experience)
• Medical, dental, vision
• PTO + paid holidays
• Career paths:
  Maintenance Manager, Operations Manager, Assistant PM
• Professional, accountable, growth‑focused culture

At Smartland, we build communities and invest in people. If you’re ready to make a real operational impact, apply today.