Cash Operations Technician - Eau Claire WI

Job Summary

Responsible for the cash operations of ATMs and Air Vac machines along with first line maintenance responsibilities.

※Please note the hours for this position: 4–10 hour shifts (Monday, Tuesday, Thursday, and Friday)

• Provide cash and courier services to ATM and Air Vac customers as required
• Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits
• Perform basic first line maintenance functions such as clearing jams, rebooting machines, replenishing receipt paper, running diagnostics, software updates, and escalating issues to tech support for further follow‑up
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested
• Complete tasks assigned by supervisor or applicable Cash Depot staff members
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner
• Perform administrative paperwork in a complete, accurate and timely manner
• Maintain department metric standards in efficiency, safety, first‑time fix rate, and other metrics important to Cash Depot and our customers
• Assist other technicians and help train or perform ride‑along training as needed
• Must follow all security procedures and policies

• Maintain a professional image, both person and vehicle
• Maintain inventory standards as required
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products
• Identify and recommend efficiency improvements
• Operate as a team player
• Perform other job‑related duties as assigned
• Flexible work schedule that could include a 4‑ or 5‑day work week
• Work independently with minimal supervision

• High School diploma or GED
• Valid driver’s license with a clean driving record and ability to be insured through the company’s risk insurer
• Ability to drive a vehicle over 50% of the shift
• Ability to work safely when lifting and performing tasks associated with the position
• Experience in troubleshooting or electro‑mechanical work
• Ability to follow the expectations set forth in the Field Service Handbook
• Excellent written and verbal communication skills with internal and external contacts
• Proven ability to be organized, detail‑oriented, multi‑tasker, critical thinker, accurate, thorough, and a problem‑solver
• Ability to adapt to change in the workplace or assignment of duties

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

While performing the duties of this job, the Team Member is regularly required to communicate with customers in the field, and fellow Team Members, which requires the ability to speak and hear. Required to complete reports which requires ability to write and/or type.

Activity is not applicable to this position.

N (Not Applicable)>

O (Occasionally) – Position requires this activity up to 33% of the time (0–2.5+ hours/day)

F (Frequently) – Position requires this activity from 33%–66% of the time (2.5–5.5+ hrs/day)

C (Constantly) – Position requires this activity more than 66% of the time (5.5+ hrs/day)

Lift/Carry – Up to 50 lbs. (frequently) – 51–100 lbs. (occasionally) – 101–150 lbs. (frequently) – >150 lbs. (occasionally)

Push/Pull – Up to 50 lbs. (frequently) – 51–100 lbs. (occasionally) – 101–150 lbs. (frequently) – >150 lbs. (occasionally)

Stand/Up – Up to 50 lbs. (frequently) – 51–100 lbs. (frequently) – 101–150 lbs. (frequently) – >150 lbs. (frequently)

Walk – 51–100 lbs. (frequently) – 101–150 lbs. (frequently) – >150 lbs. (frequently)

Manually Manipulate – 101–150 lbs. (frequently) – >150 lbs. (occasionally)

Reach Outward – Up to 50 lbs. (frequently) – 101–150 lbs. (frequently) – >150 lbs. (occasionally)

Reach Above Shoulder – Up to 50 lbs. (frequently) – 51–100 lbs. (occasionally) – 101–150 lbs. (frequently) – >150 lbs. (occasionally)

Climb, crawl, squat, kneel, bend – as required.

Team Members will encounter the following items while performing their job duties,…