Critical Facility Technician

Job Overview

Critical Facilities Technician in a 24x7 data center environment. Responsibilities include maintenance and oversight of electrical, HVAC, and building management systems, ensuring safety compliance, and supporting power, cooling, security and support systems.

• Proactively support safety of environment & occupants, ensuring all safety procedures are adhered to while performing work.
• Monitor critical power, cooling/environmental, security & support systems to meet or exceed uptime service levels.
• Perform limited maintenance tasks to ensure smooth operation of data center heating and cooling systems and overall facility.
• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system, including trouble tickets and customer installations of electrical and physical equipment.
• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.
• Proactively identify issues and take needed steps to resolve them.
• Assist with service delivery tasks when needed.

• 0-2 years experience in a critical operations environment and/or data center experience preferred, but not required.
• Knowledge of Chiller Plant systems—Trane, York, Multi Stack, Web Control BMS, STS switches, and UPS maintenance bypass.
• Experience with Google Sheets and Google Classroom.
• Multi tasking ability—use several systems to manage ticket queues and adapt to changing work tasks.
• Attention to detail and ability to follow documented processes and Iron Mountain’s safety code.
• Organization & prioritization skills—manage time with minimal supervision to complete work efficiently and on time.
• Dedication and desire to learn, with a goal to grow your career within Iron Mountain.
• Customer service mentality—customer obsessed outlook.
• Possession of or ability to obtain a security clearance via government or other agency background check may be required for customer support.
• U.S. citizenship required to meet all customer-contracting requirements.

• 401(k) retirement plan
• Employee Stock Purchase Plan
• Medical, Dental and Vision benefits – Day One
• Employee Assistance Program
• Annual Merit Increases
• Two weeks paid vacation
• Seven paid holidays + sick pay
• Professional Development and Training
• Referral program

Working hours are varied. Nights, weekends, and holidays may be required. Opportunities for overtime work will be available.

Reasonably expected salary range: $64,800.00 - $81,000.00. Note that an employee's starting salary may vary based on a variety of factors, and employees are entitled to the higher of the federal or applicable local minimum wage if the latter exceeds the federal minimum.

Iron Mountain is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

This job description is not an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described above, but are not necessarily limited to the written statements. They may be subject to review, and all positions may include other duties as assigned.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod