Director of Support Services

Overview

Lead Building Engineer position at Paradigm at The Prairies, El Campo, TX 77437. This full-time role is hands-on and focuses on maintaining building systems while leading a small support services team. The candidate should have a strong maintenance background and the ability to mentor a maintenance assistant as well as oversee housekeeping and laundry teams.

• Perform hands-on repairs and preventative maintenance on key systems, including HVAC, plumbing, electrical, PTAC units, fire alarms, nurse call lights, internet/network setups, phone systems, and emergency equipment such as generators.
• Respond on-call to facility emergencies as needed.
• Directly manage and mentor the maintenance assistant, delegating tasks to efficiently complete maintenance duties, including repairs, preventative schedules, and compliance activities.
• Provide higher-level oversight to housekeeping and laundry operations (which have their own department leads), including inspections, sign-off on compliance, assigning maintenance-related cleaning tasks, and ensuring a sanitary, odor-free environment.
• Prioritize and schedule preventative maintenance using a work-order system to organize work orders from tagged assets, track progress, minimize reactive repairs, and generate reports for budgeting and audits.
• Log all maintenance, service, vendor, and compliance activities in the work-order system, including incident reports and periodic tests/inspections for licenses and permits and life safety requirements.
• Conduct frequent facility rounds to monitor cleanliness and orderliness; resolve or delegate minor problems immediately and escalate urgent risks to the Administrator or Director of Plant Operations.
• Manage department budgets for supplies, labor, and repairs in collaboration with the Administrator; monitor inventory and replenish products per policy.
• Solicit, evaluate, and coordinate vendors for specialized repairs or services, ensuring timely execution and documentation in the work-order system.
• Hire, train, and develop qualified staff (focusing on the maintenance assistant) with a growth mindset; administer fair disciplinary actions and coordinate terminations with HR and the Administrator.
• Oversee completion of all compliance-related tasks on time, including survey preparations, safety drills, and adherence to regulations.
• Communicate effectively with residents, families, staff, supervisors, and external parties; attend departmental meetings, report concerns or incidents immediately, and foster collaboration across departments.

Directly lead and manage the maintenance assistant to support hands-on completion of all maintenance tasks and duties. Provide higher-level oversight and sign-off for housekeeping and laundry teams (which report to their own department leads), including assigning maintenance-related tasks and ensuring overall compliance and facility standards.

• High school diploma or GED (trade certification preferred).
• 3–5 years of hands-on experience in building maintenance, with a preference for long-term care or healthcare settings.
• 1–2 years directly supervising small teams (e.g., assistants) in a single-facility setting.
• Familiarity with regulatory surveys, life safety codes, minor repairs, and systems like HVAC, fire safety, and emergency equipment.
• Experience with maintenance software (e.g., TELS or similar) for work orders, compliance tracking, and reporting.