ATC Protech Customer Success Technician Meteor Education Middle ago

JOB TITLE: ATC Customer Success Technician
- Pro Tech Crew

DEPARTMENT: ATC West

REPORTS TO:
Managing Director Operations and Fast Team Studio

FLSA STATUS:
Exempt

JOB TYPE:
Full Time

LOCATION:
Remote
- Texas (Applicants must live within the state of Texas)

COMPENSATION: Compensation will be commensurate with the scope of the role, responsibilities, and the skills and experience of the selected candidate

Final date to receive applications:
Friday November 6th

CONFLICT OF INTEREST POLICY

At Meteor, integrity and transparency are paramount in all our operations and interactions. To avoid any potential conflicts of interest and maintain the trust of our public customers, we regret that we cannot consider applications from individuals who are currently employed by organizations that are customers of Meteor, where they hold positions that could influence the purchasing decisions regarding our products or services.

This policy ensures fairness and impartiality in our hiring process and customer interactions.

If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer.

ABOUT METEOR EDUCATION

Meteor Education is a national provider of furniture and interior solutions tailor made for learning environments. For more than three decades, Meteor Education has redefined modern K-12 learning environment design. Our collaborative approach connects instructional practices with thoughtful design, creating modern spaces that prepare future-ready students and deliver measurable outcomes. We are a mission-driven, impact-focused company backed by Bain Capital Double Impact, committed to improving educational outcomes through better learning environments.

SUMMARY OF POSITION

As a member of Meteor’s Pro Tech Crew, the Customer Success Technician provides on-site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer-facing service
, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.

Customer Success Technicians are the front-line face of Meteor — outgoing, professional, and strong communicators who build trust with instructors and administrators. The ideal candidate combines hands-on technical skills (robotics, pneumatics, PLCs, and electrical systems) with the ability to engage customers confidently, explain technical systems in plain language, and deliver a consistently positive service experience.

ESSENTIAL RESPONSIBILITIES

1. Technical Installation & Validation

• Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps).
• Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational.
• Maintain accurate documentation of installation, testing, and validation.
• Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements.

2. Instructor Orientation & Success Enablement

• Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment.
• Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching.
• Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks.
• Ensure required tools, consumables, and materials are available and ready for use.

3. Service, Communication & Growth

• Deliver a positive, professional, customer-facing experience as the front-line representative of Meteor.
• Provide ongoing troubleshooting and first-line support; elevate complex issues when needed.
• Clearly communicate…