Field Service Technician — UV LED Inkjet Systems

About swiss

Qprintswiss

Qprint designs and builds high-precision UV LED flatbed and roll-to-roll printers. We are expanding our team with a Service Technician who delivers expert installations, meticulous maintenance, and an exceptional customer experience.

On Monday, you might be onsite at a customer’s facility, bringing a new UV flatbed online and training operators. Midweek, you’re troubleshooting a roll-to-roll printer, making adjustments that restore peak performance. When you’re not on the road, you’re in our Elgin office providing hotline assistance by phone, email, or Team Viewer, refurbishing trade-in machines, and keeping our demo printers show-ready. You’ll coordinate your own travel logistics—and you keep any loyalty points you earn.

Throughout the week, you’ll capture service notes, complete reports, and sync with 2nd-level support and engineering colleagues in Switzerland to relay insights that improve our products.

• Install, repair, and maintain UV LED flatbed and roll-to-roll printers across the U.S. (travel roughly 40%–75%).
• Plan and book your travel to customer sites; retain any travel rewards you accrue.
• Provide remote support when not traveling via phone, email, and Team Viewer.
• Refurbish trade-in printers and maintain demo systems in our Elgin office.
• Collaborate with 2nd-level support and engineering teams in Switzerland on product improvements.
• Handle service-related administration and reporting accurately and on time.
• Invest in ongoing learning to achieve and maintain strong technical qualifications.

• Customer focus:
  You anticipate needs and deliver practical technical solutions.
• Resilience:
  You bounce back quickly when the unexpected happens.
• People skills:
  You communicate clearly and build rapport with diverse teams.
• Time mastery:
  You prioritize effectively and meet commitments.
• Accountability:
  You own results and follow through.
• Teamwork:
  You collaborate to hit shared goals.

• Strong mechanical and electrical foundation.
• Background installing/servicing printers is a plus.
• Clear written and verbal communication; confident with customers.
• Collaborative team contributor.
• Living near Elgin, IL—or willing and able to relocate.
• Valid driver’s license.
• Solid computer skills; comfortable with Microsoft Word, Excel, and Outlook.

• Full-time role based in Elgin, IL.
• Travel varies between approximately 40% and 75%.
• You arrange your own travel and may keep any points or benefits earned.

Swiss

QPrint America