Lead Technician

Reporting to the Emergency Services Manager & Production Manager, the Lead Technician will be responsible for managing and conducting various general cleaning and mitigation/restoration services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Crew Helpers and Technicians.

We are looking for a full-time experienced Lead Technician who will be responsible for all aspects of mitigating losses and returning affected properties to pre-loss condition.

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. Service Master Clean/Service Master Restore maintains the right to modify job duties and responsibilities at its discretion.

• Review work orders assigned daily and communicate with other associates involved as needed
• Check routing and directions to each job as required
• Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
• Create a requisition for materials and equipment needed for pick-up at the end of each working week

• Complete jobs to specifications to customer’s satisfaction
• Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
• Complete daily moisture readings comparing to the pre-established dry standards on jobs, where required.
• Inspect the work completed to ensure the job meets Service Master standards and customer requirements
• Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
• Handle re-service requests promptly and courteously
• Take a personal and genuine interest in providing customer satisfaction
• Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined

• Maintain all equipment and vehicles to ensure they are in proper working order
• Keep the interior of the vehicles used neat and clean
• Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
• Attend weekly meetings with production team
• Attend training workshops as required for the production team
• Help train new crew helpers/technicians in accordance with Service Master standards
• Maintain professional conduct and appearance in all client facing activities
• Establish positive rapport with clients when possible
• Provide an exceptional level of service that exceeds the expectation of the client
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Perform other duties as may be required

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required.

• Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
• Strong management, delegation, planning and leadership skills
• Effectiveness in the areas of construction safety and productivity
• Effective communication skills both written and verbal, fluent understanding of English language
• Ability to engage clients and deliver excellent service
• Thorough decision making skills
• Highly organized, strong attention to detail and ability to multi-task
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
• Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
• Team player that fosters team-based learning
• Works well independently and in a team environment

Education Required:

High School Diploma

Other Education/Certification/Training preferred: IICRC Certifications are considered an asset

Work experience required:
Minimum of four (4) years of experience in cleaning services/restoration services.

Job-related experience required:
Two (2) years in a supervisory capacity is preferred.

Equipment:
Vacuum cleaners, dust-aids, portable cleaning equipment, tools

• Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without…