Customer Service Specialist II; Hybrid

$50,000 – $55,000/ Annually

We are a leader in providing AI-powered business optimization tools, helping companies improve everything from customer experience and operational efficiency to predictive analytics and automation. Our intelligent software platforms are designed to integrate seamlessly with enterprise systems, enabling smarter, data-driven decisions across every department. With a global footprint that includes 8 offices across North America and Europe, our team supports over 1,200 enterprise clients spanning industries like manufacturing, logistics, healthcare, finance, and retail.

What’s in It for You?

• Hybrid schedule after training: 3 days in office, 2 days WFH
• Paid training, career advancement pathways, and generous education reimbursement
• Full healthcare, PTO, 401(k), and more
• New hire retention bonus + referral program

Core Responsibilities:

• Act as the first point of contact for client inquiries via phone and email
• Assist clients with the ordering process – pricing, order entry, tracking, etc.
• Prepare and maintain documentation, quotes, and client communications
• Collaborate with other departments such as Accounting and Sales to problem solve discrepancies and ensure client satisfaction
• Ensure that the highest level of client service is provided promptly and ethically

What You Need:

• Minimum 1 year of customer service experience or a similar office position
• Excellent organizational and multitasking abilities
• MS Office experience (Word, Excel, Outlook)
• A proactive mindset and strong attention to detail