Level 2 Help Desk/Systems Administrator; MSP
Job in
Elk Grove Village, Cook County, Illinois, 60009, USA
Listed on 2025-12-01
Listing for:
Bowman Williams
Full Time, Seasonal/Temporary
position Listed on 2025-12-01
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, Cloud Computing
Job Description & How to Apply Below
Overview
Level 2 Help Desk / Systems Administrator (MSP). This role blends hands-on technical support with system administration, proactive maintenance, and problem resolution. You will provide Tier 2 support for desktops, servers, networking, and cloud systems while ensuring client environments run efficiently, securely, and reliably.
Responsibilities- Serve as a Tier 2 escalation point for desktops, servers, and network issues
- Deploy, configure, and maintain Microsoft 365, Azure, and hybrid cloud environments
- Administer Windows Server, Active Directory, DNS/DHCP, and VPNs
- Prepare, configure, and deploy end-user devices; manage onboarding/offboarding tasks
- Perform proactive monitoring, updates, and preventative maintenance
- Document client environments, system configurations, and resolutions
- Support networking devices, troubleshoot connectivity, and assist with security improvements
- 2+ years of IT experience in an MSP
- Hands-on experience with Microsoft 365, Azure, Windows Server, Active Directory, and networking fundamentals
- Experience with VMware or Hyper-V virtualization
- Experience with endpoint management, hybrid cloud environments, and device deployment
- Familiarity with RMM/PSA tools for monitoring, ticketing, and reporting
- Strong troubleshooting skills and ability to deliver timely technical solutions
- $65,000 - $75,000 per year
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Certification Reimbursement
- Mileage Reimbursement
- Seniority level:
Mid-Senior level - Employment type:
Full-time - Job function:
Information Technology - Industries: IT Services and IT Consulting
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