Service Desk Engineer II

Careers with real impact.

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter.

Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

The salary range for this role is $65,000-$75,000.

This on-site position is based out of our Elk Grove Village, Illinois. Travel to other locations may occur, although minimal.

Provide hands-on IT Infrastructure engineering and Tier 2 help desk Escalation support to ensure overall stability, security, integrity, efficiency, and HIPAA/HITECH compliance of the company’s on-premises and cloud environments. The infrastructure includes data center (server, storage, and virtualization), call center, local and wide-area network, desktop, mobile, telephony, cloud and security components, as well as infrastructure that supports critical systems used by software developers.

Collaborates with the Senior Manager of Infrastructure to evaluate, acquire, implement, and manage infrastructure technologies (including hardware and software components) that fit within the Enterprise Architecture Framework. Exceptional analytical and problem-solving skills are required to help identify, communicate, and resolve highly complex issues.

• Provide hands-on IT Infrastructure engineering and Tier 2 help desk support to ensure overall stability, security, integrity, efficiency, and HIPAA/HITECH compliance of the company’s on-premises and cloud environments.
• Acts as primary Escalation point for Help Desk contact for all types of infrastructure related issues and requests.
• Working with the senior manager of Infrastructure and IT partners, provision, implement, and manage infrastructure and end-user computing technologies that meet strategic initiatives from solutions that include commercial off-the-shelf (COTS) products, Software as a Service (SaaS), Infrastructure-as-a-Service (IaaS), Platform as a Service (PaaS) and in-house hosted solutions.
• In collaboration with the Senior Manager of Infrastructure, develop and train on infrastructure policies, procedures, technical schematics, and process flow diagrams.
• Monitor infrastructure operations, including an alert system that reports on the health, performance, and capacity of infrastructure technologies and components.
• Monitor all infrastructure hosting and operations, including on premise and public cloud infrastructure associated to SaaS and IaaS.
• Utilize IT Service Desk including help desk ticketing, change and asset management and ensure end users receive support within agreed upon SLAs.
• Assist the Senior Manager of Infrastructure in the development of business cases for the implementation of new IT solutions.
• Processes and applies a broad knowledge of principles, practices and procedures related to IT operational support focused on cloud computing, virtualization, server…