Field Specialist , Advanced CIP

Position Overview:

Field Specialist I, Advanced CIP

As a Field Specialist I in Ricoh’s Advanced CIP division, you’ll be a strategic technical expert delivering high-level support across a wide range of Ricoh products and services. This role blends hands-on technical service with consultative problem-solving, customer relationship management, and business development.

Configure, install, troubleshoot, network, and maintain Ricoh products and services across multiple platforms.

Lead complex service efforts and mentor peers in resolving advanced technical issues.

Share expertise in equipment operations and adjustments based on specifications and documentation.

Identify opportunities to increase product utilization and customer value.

Serve as a trusted advisor, anticipating customer needs and promoting Ricoh’s full suite of support offerings.

Manage your own schedule while supporting team workload coordination.

Build and maintain strong, professional relationships with customers and Ricoh personnel.

Execute service calls efficiently using Ricoh’s field call management systems.

Deliver training, observe workflows, and present solutions to improve customer operations.

Meet response time, repair time, and quality benchmarks while managing costs.

Complete all required documentation, logs, and reports accurately and on time.

Maintain inventory (car stock or on-site) as assigned.

Achieve productivity targets aligned with experience and workload.

Participate in Ricoh’s Extra Value programs and ensure proper billing.

Take on additional duties as assigned.

• Valid driver’s license and auto insurance per Ricoh policy (for roles requiring travel).
• High school diploma required; coursework or experience in computers, electronics, mechanics, networking, and printing software preferred.
• Must meet certification requirements outlined in Ricoh’s Technology Services Training Role Inventory (see document).

• Self-motivated, goal-oriented, and committed to continuous learning.
• Strong multitasking, prioritization, and organizational skills.
• Excellent interpersonal and communication abilities.
• Skilled in conflict resolution and maintaining professionalism under pressure.
• Proficient in Microsoft Office and mobile technologies.

Extensive daily travel by car or foot, sometimes in varying weather conditions.

Occasional overnight travel may be required.

Physical demands include lifting up to 50 lbs, moving wheeled objects up to 400 lbs, and frequent bending or kneeling.

May involve shift work, overtime, or on-call duties.

Periodic stress due to deadlines, service volume, and customer interactions.