Field Specialist , Advanced CIP

Overview

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Position Overview:

Field Specialist I, Advanced CIP. As a Field Specialist I in Ricoh’s Advanced CIP division, you’ll be a strategic technical expert delivering high-level support across a wide range of Ricoh products and services. This role blends hands-on technical service with consultative problem-solving, customer relationship management, and business development.

• Configure, install, troubleshoot, network, and maintain Ricoh products and services across multiple platforms.
• Lead complex service efforts and mentor peers in resolving advanced technical issues.
• Share expertise in equipment operations and adjustments based on specifications and documentation.
• Identify opportunities to increase product utilization and customer value.
• Serve as a trusted advisor, anticipating customer needs and promoting Ricoh’s full suite of support offerings.
• Manage your own schedule while supporting team workload coordination.
• Build and maintain strong, professional relationships with customers and Ricoh personnel.
• Execute service calls efficiently using Ricoh’s field call management systems.
• Deliver training, observe workflows, and present solutions to improve customer operations.
• Meet response time, repair time, and quality benchmarks while managing costs.
• Complete all required documentation, logs, and reports accurately and on time.
• Maintain inventory (car stock or on-site) as assigned.
• Achieve productivity targets aligned with experience and workload.
• Participate in Ricoh’s Extra Value programs and ensure proper billing.
• Take on additional duties as assigned.

• Valid driver’s license and auto insurance per Ricoh policy (for roles requiring travel).
• High school diploma required; coursework or experience in computers, electronics, mechanics, networking, and printing software preferred.
• Must meet certification requirements outlined in Ricoh’s Technology Services Training Role Inventory (see document).

• Self-motivated, goal-oriented, and committed to continuous learning.
• Strong multitasking, prioritization, and organizational skills.
• Excellent interpersonal and communication abilities.
• Skilled in conflict resolution and maintaining professionalism under pressure.
• Proficient in Microsoft Office and mobile technologies.

• Extensive daily travel by car or foot, sometimes in varying weather conditions.
• Occasional overnight travel may be required.
• Physical demands include lifting up to 50 lbs, moving wheeled objects up to 400 lbs, and frequent bending or kneeling.
• May involve shift work, overtime, or on-call duties.
• Periodic stress due to deadlines, service volume, and customer interactions.

Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us  are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide.

We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.