System Engineer III

Job Posting

Coordinate iOS, Android, and macOS deployments. Provide deployment reports as needed. Troubleshoot tickets regarding application installations, profile installs, device enrollment and DEP Profile assignment. Maintain iOS levels per business requirement. Report Console issues and Devices issues to Mobility Engineering in timely manner and if needed generate tickets with VMware. Manage Admin  Console Users. Work with application development teams on setting up their devices and work with them during their UAT testing.

Create Smart Groups and Assignment Groups and Organization Groups when needed. Provide daily operational support of a global complex IT enterprise. Administer and/or oversee mobility systems for multiple projects and environments. Analyze system faults, review diagnostic tests and troubleshoot Workspace One (Air Watch) Systems and underlying virtual servers to identify problems. Analyze connectivity issues to identify causes of device mail flow, web traffic and device enrollment communications.

Participate in integrated project teams and provide feedback and/or recommendations for Enterprise IT projects.

Minimum Qualifications:

Bachelor's degree with four (4) or more years of mobile device management (MDM) administration experience, with at least one (1) year of hands-on experience supporting Workspace One (Air Watch). Desired

Qualifications:

Two (2) or more years of experience with Workspace One. Experience working with DEP. Prior experience with IOS, Android, and MAC, and Windows mobile devices. MCSE or Workspace One (Air Watch) certification are highly preferred. Understanding of network technologies and virtual server technologies. Must be able to work collaboratively and cooperatively as a member of a team, but also work independently and apply judgment as needed.

Should be capable of taking the initiative to get involved in troubleshooting efforts and identify process improvements. Ability to juggle multiple tasks or projects at the same time and effectively prioritize what is most important is required. Well-developed written and oral communication skills are required. Effective time management skills with respect to deadlines, priority changes, and interruptions is required.