On-Site Service Engineer - Data Center​/ Server Hardware

## On-Site Service Engineer - Data Center/ Server Hardware Apply locations:
Elk Grove Village, IL, United States of America posted on:
Posted Todayjob requisition :
REQ
575120
** What success looks like in this role:
** Unisys Corporation is seeking an experienced
** On-Site Service Engineer (OSE)
** to provide hands-on support for
** enterprise data center servers and hardware environments**, including next-generation AI infrastructure.

This is a
** hands-on server hardware and break/fix role**. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
** Prior AI experience is not required.
** Strong experience with enterprise servers and data center hardware is the priority.
** What You’ll Do
*** Provide on-site technical support for
** Dell Power Edge and other enterprise server hardware
*** Diagnose and resolve
** server hardware failures and system issues
** to minimize customer downtime
* Perform hands-on hardware installation, removal, replacement, and repair, including:  + Memory/DIMMs  + CPUs/processors  + Power supplies  + Fans and cooling components  + Hard drives/SSDs  + RAID/HBA components  + NICs and other PCIe components  + GPUs and accelerator hardware  + Motherboards/system boards and other server components
* Perform
** rack-and-stack, server installation, cabling, component swaps, and hardware configuration
*** Troubleshoot issues involving
** server hardware, BIOS/firmware, operating systems, and hardware diagnostics
*** Perform firmware and BIOS updates and utilize server management tools such as
** Dell iDRAC or comparable platforms
*** Execute both
** reactive break/fix and preventive maintenance
** following established procedures
* Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
* Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
* Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
* Escalate complex technical issues when appropriate
* Participate in on-call rotations and provide extended coverage as required
** You will be successful in this role if you have:
**** What You Bring – Required**
* ** 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure**
* ** Direct, hands-on experience physically working on server hardware** — installing, removing, diagnosing, repairing, or replacing server components
* Experience troubleshooting and replacing components such as
** memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
*** Experience working with
** rack-mounted enterprise servers
** in a data center, field service, or customer environment
* Strong understanding of server hardware architecture and troubleshooting methodology
* Experience with
** hardware diagnostics, BIOS/firmware, and server management tools
*** Familiarity with
** Linux or similar operating systems
*** Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
* Comfortable working independently in a customer-facing environment
* Ability to clearly communicate technical issues and resolutions to customers and internal teams
* Ability to lift up to
** 50 lbs.**, travel to customer sites, and support flexible/on-call schedules
** Preferred Qualifications
*** Experience supporting
** Dell Power Edge
** servers* Dell or other enterprise hardware certifications
* Experience with
** iDRAC, iLO, or comparable server management platforms
*** Experience supporting
** GPU/AI server infrastructure
*** Experience with data center operations, rack/stack, structured cabling, or server deployment
* Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
** Important Note
**** AI infrastructure experience is not required.
** Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms…