Implementation Engineer

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities.

Building the technology that keeps communities moving.

At Genfare
, we develop the fare collection technologies that power public transportation systems across North America. From cloud-based software and mobile ticketing to validators, fareboxes, ticket vending machines, and payment systems, our solutions help millions of riders travel safely and efficiently every day.

As part of SPX Technologies
, Genfare combines innovative technology with a collaborative culture focused on solving real-world transportation challenges. Our Implementation team plays a critical role in bringing these solutions to life by partnering directly with transit agencies to deploy, configure, test, and launch new systems.

If you're someone who enjoys solving technical problems, learning new technologies, working directly with customers, and seeing the impact of your work in the real world, we'd love to meet you.

As an Implementation Engineer
, you'll work at the intersection of software, hardware, networking, and customer success. Every project is different, giving you the opportunity to work with cloud applications, mobile solutions, payment devices, databases, and networking technologies while helping transit agencies successfully deploy Genfare's products.

You’ll collaborate with customers, project managers, software engineers, product teams, and field technicians to configure systems, troubleshoot issues, conduct testing, and guide projects through successful implementation.

No two days are exactly alike. One week you may be configuring a new cloud environment, the next you may be performing customer acceptance testing, supporting a mobile application rollout, or traveling on-site to launch a new fare collection system.

If you're naturally curious, enjoy learning new technologies, and thrive on solving complex problems, you'll fit right in.

• Lead technical implementations for public transit agencies from project kickoff through production go-live.
• Configure Genfare cloud applications and customer environments to meet agency requirements.
• Work with customers to understand operational workflows and recommend implementation solutions.
• Configure system settings, user roles, fare structures, and business rules.
• Support integrations involving mobile applications, payment devices, validators, fareboxes, ticket vending machines, and other field equipment.
• Perform basic database tasks including data validation, imports, and queries.
• Troubleshoot software, hardware, networking, and connectivity issues.
• Participate in User Acceptance Testing (UAT) and support customers through production deployment.
• Document implementation activities, technical procedures, and customer configurations.
• Partner closely with Engineering, Product Management, QA, Support, Program Management, and Customer Success teams.
• Travel to customer sites for installations, testing, training, and go-live support approximately 40%. Most travel consists of short multi-day trips coordinated around project schedules.
• Hybrid schedule with on-site at Elk Grove Village, IL office at least 3 days per week.

We're looking for someone who enjoys learning, solving problems, and working directly with customers. You don't need experience with every technology we…