Assistant IT Infrastructure and Project Mgr

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Full Time Full Time Carson, CA, US

3 days ago Requisition

Salary Range: $85,000.00 To $95,000.00 Annually

The Assistant IT Manager supports the daily operation, security, and maintenance of NNR USA's technology environment. This role oversees IT service delivery, user onboarding and offboarding, endpoint and asset management, infrastructure support, cybersecurity administration, physical security systems, vendor coordination, and technology procurement. The position helps ensure reliable, secure and efficient IT operations across all locations while supporting technology initiatives, business continuity and operational improvements.

• Manage employee onboarding, transfers, and offboarding processes.
• Create, modify, and disable user accounts across Microsoft 365, Entra , business applications, and related systems.
• Provision computers, mobile devices, software licenses, badges, and equipment.
• Maintain role-based access controls and ensure timely removal of access during employee separation. Coordinate with Human Resources and department managers regarding user access requirements.
• Coordinate with Human Resources and department managers regarding user access requirements.

• Serve as an escalation point for desktop, mobile, application, and infrastructure support issues.
• Monitor ticket queues and ensure timely resolution of service requests and incidents.
• Assist users with hardware, software, network, printing, telecommunications, and system access issues.
• Develop and maintain support procedures, knowledge articles, and user documentation.
• Track support trends and recommend process improvements.

• Assist in the administration and maintenance of network infrastructure, wireless systems, internet connectivity, servers, cloud resources, and telecommunications services.
• Monitor infrastructure health, backups, system availability, and operational performance.
• Coordinate vendor support activities related to networking, telecommunications, cloud services, and hardware maintenance.
• Support branch office technology deployments, upgrades, and relocations.
• Maintain infrastructure documentation, diagrams, and inventory records.

• Support security operations by monitoring alerts, reviewing security incidents, and coordinating remediation activities. Administer endpoint protection, email security, MFA, access controls, and vulnerability management processes.
• Assist with security awareness initiatives and policy compliance activities.
• Participate in cybersecurity investigations, incident response, and audit preparation activities.
• Maintain security documentation and evidence required for compliance and audit purposes.

• Administer access control systems, security cameras, visitor management systems, and related physical security technologies.
• Coordinate badge access, access reviews, security permissions, and termination-related access removal. Work with branch management and facilities personnel on office security requirements.
• Assist with monitoring and maintenance of surveillance and physical security systems.

• Manage IT asset inventory including computers, mobile devices, networking equipment, licenses, and peripherals.
• Coordinate procurement of hardware, software, services, and telecommunications resources.
• Obtain vendor quotations and assist with purchasing approvals.
• Track renewals, warranties, maintenance…