Import Forwarding Agent S2

Freight Forwarder

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.

• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.

• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.

• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.

• Resolve banking and letter of credit problems.

• Advise customers on payment terms.

• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.

• Complete accurate data input or corrections into computer files.

• Develop rates and/or provide quotes for the movement of freight.

• Resolve billing issues on customer's behalf.

• Generate special manual reports to meet customer's needs.

• Ensure all communication with internal and external customers is updated timely.

• Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc.

• Complete import/export documentation in accordance with international trade regulations.

• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.

• Dispatch carriers to pick up at CFS, FTN and customer related distribution centers

• Track and trace functions, including entry of all milestones and exceptions.

• Work all iServe cases.

• Coordinate oversized and out of gauge shipments.

• Handle Hazmat shipment

• The incumbent(s) of this position is expected to perform all other related duties as assigned.

• High school diploma/GED.

• Proficient computer skills.

• Strong cust svc, organizational, and communication (written/oral) skills.

• Knowledge of freight forwarding or logistic required.

• Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.

• Banking requirements for international trade

• Regulations regarding dangerous goods shipping & foreign regulations.

• Familiarity with handling hazardous materials

• Knowledge of regulations for import/export related to DOT.

• Basic math skills for conversions to metric and currency evaluations.

• Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.

Pay: $24.91 - $34.87 USD Hourly

Additional Details: Sunday-Thursday 2:00 PM-11:00 PM (Onsite)