Maintenance Supervisor; Carriage House

Maintenance Supervisor

The Maintenance Supervisor leads the maintenance operations for assigned multifamily properties, ensuring high standards of safety, functionality, and resident satisfaction. This role oversees and supports a team of maintenance professionals, coordinates preventative maintenance programs, and ensures timely completion of service requests and unit turnovers. With strong leadership and technical expertise, the Maintenance Supervisor plays a vital role in creating a safe, attractive, and well-maintained community environment.

Schedule:

Monday – Friday, 8:00 AM – 5:00 PM ET, on-call rotation

Reports to:

Property Manager or Regional Property Manager

Key Responsibilities

• Lead, train, and motivate maintenance staff, setting a professional example and promoting a culture of accountability and customer service
• Maintain daily work schedules, review and approve team timecards and time off requests, and monitor expense reporting
• Assist in coordinating leadership and training meetings to enhance process consistency and staff development

Maintenance Operations & Resident Services

• Oversee and participate in all maintenance activities, including service requests, HVAC, plumbing, electrical, appliance repairs, and carpentry
• Conduct routine building and grounds inspections to ensure curb appeal, safety, and compliance with property standards
• Coordinate and oversee rental unit turnovers to meet property marketing and occupancy goals
• Support seasonal property preparations, including landscaping and snow removal
• Participate in the rotating on-call schedule for after-hours emergencies and provide 24/7 backup support when needed
• Provide excellent customer service by addressing resident concerns promptly, courteously, and professionally
• Collaborate with property managers to understand service priorities and ensure timely completion of maintenance tasks
• Represent the company in a professional manner during interactions with residents, vendors, and team members
• Take ownership of assigned properties, fostering a positive living environment that supports lease generation and renewals

Preventative Maintenance & Compliance

• Manage and document the company's preventative maintenance program for mechanical systems and property logs
• Ensure all work complies with OSHA standards and Local, State, and National building codes
• Track and monitor work orders, ensuring timely completion and accurate reporting through related systems
• Report structural concerns or recurring issues promptly and provide recommended solutions

Budgeting, Vendor & Resource Management

• Control maintenance expenditures within budgetary guidelines
• Track and report costs for labor, equipment, and supplies, ensuring efficient use of resources
• Coordinate with outside vendors and contractors to ensure timely, cost-effective, and high-quality service delivery
• Solicit and review vendor quotes, making recommendations based on cost, quality, and scope of work
• Oversee vendor work on-site to ensure compliance with company standards, safety protocols, and contractual obligations
• Ensure staff have access to and properly use required tools, PPE, and safety equipment

Performs other duties and responsibilities as assigned to support business needs and contribute to team success.

Qualifications

Education & Experience

• High school diploma or equivalent required
• 3+ years of hands-on Maintenance Supervisor experience in multifamily or residential property management preferred
• Valid driver's license and acceptable driving record required
• EPA Section 608 Certification (Type II or III) required

Skills & Competencies

• Proficient in diagnosing and repairing HVAC, plumbing, electrical, appliance, and general property maintenance issues
• Knowledge of rental unit turnover processes, preventative maintenance practices, and vendor coordination
• Ability to read and interpret blueprints, schematics, and technical manuals
• Strong leadership, communication, and customer service skills with the ability to manage a team and interact professionally with residents and vendors
• Comfortable working independently and managing time effectively
• Dependable, responsive, and able to adapt to changing priorities and urgent needs
• Ab…